Yesenia Catalan Velazquez
Warsaw,NC
Summary
Dynamic and customer-focused professional with experience as a Personal Shopper at Walmart, excelling in order accuracy and customer satisfaction. Proven ability in relationship building and product knowledge, consistently meeting deadlines while delivering exceptional service. Skilled in online order processing and maintaining a positive, engaging atmosphere for clients.
Overview
2
2
years of professional experience
Work History
Personal Shopper
Walmart
04.2025 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Waitress Trainee
La Estrella
04.2024 - 03.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
James Kenan High School
Warsaw, NC05-2025
Skills
- Advertising and marketing
- Sales proficiency
- Vendor engagement
- Accurate money handling
- Product knowledge
- Prioritizing orders
- Delivery organization
- Online order processing
- Customer service
- Flexible schedule
- Heavy lifting
- Delivery management
- Shopping management
- Relationship building
- Strong interpersonal skills
- Attention to detail
- Upbeat and outgoing attitude
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Personal Shopper
Walmart
04.2025 - Current
Waitress Trainee
La Estrella
04.2024 - 03.2025
High School Diploma -
James Kenan High School