Elliot Flores
Woodland Hills,CA
Summary
Dynamic hospitality professional with extensive experience at Darden Restaurants, excelling in customer service and salesmanship. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. Recognized for implementing efficient take-out procedures, resulting in improved service speed and customer loyalty. Committed to maintaining high cleanliness standards and responsible alcohol service.
Overview
3
3
years of professional experience
Work History
Bartender
Darden Restaurants, Olive Garden
06.2025 - Current
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Darden Restaurants, Olive Garden
01.2024 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in menu recommendations, increasing overall dining experience quality.
- Managed accurate order processing using point-of-sale systems to ensure prompt service.
- Collaborated with kitchen staff to streamline food preparation and delivery timelines.
- Resolved guest complaints efficiently, maintaining a positive dining atmosphere.
- Maintained cleanliness and organization of dining area to meet health standards.
- Supported inventory management by monitoring stock levels and reporting shortages promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Takeout Specialist
Darden Restaurants, Olive Garden
11.2023 - Current
- Managed accurate order processing for take-out services, ensuring customer satisfaction.
- Assisted in training new staff on take-out procedures and operational systems.
- Coordinated with kitchen and front-of-house teams to streamline take-out service efficiency.
- Implemented best practices for packaging and presentation of take-out orders.
Host
Darden Restaurants, Olive Garden
03.2023 - Current
- Greeted and seated guests, ensuring prompt and friendly service to enhance dining experience.
- Managed waitlist effectively, optimizing seating arrangements to minimize guest wait times.
- Assisted in training new hosts on restaurant procedures and customer service standards.
- Collaborated with kitchen and serving staff to ensure timely food delivery and guest satisfaction.
Education
Bachelor of Science - Electrical Engineering
California State University, Northridge
Northridge, CA07.2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Payment processing
- Menu memorization
- Memory retention
- Suggestive selling
- Salesmanship
Timeline
Bartender
Darden Restaurants, Olive Garden
06.2025 - Current
Server
Darden Restaurants, Olive Garden
01.2024 - Current
Takeout Specialist
Darden Restaurants, Olive Garden
11.2023 - Current
Host
Darden Restaurants, Olive Garden
03.2023 - Current
Bachelor of Science - Electrical Engineering
California State University, Northridge