Elliot Gardiner-Parks
Portland,Maine
Summary
Dynamic and detail-oriented barista with over 5 years of experience delivering exceptional customer service and managing high volume environments. Adept at multitasking, problem-solving, and maintaining a positive, efficient workspace. Seeking to leverage strong interpersonal skills, a customer-focused mindset, and proven ability to handle complex tasks in a new career role. Eager to apply experience in a challenging position where attention to detail and a commitment to excellence are valued.
Overview
6
6
years of professional experience
Work History
Front of House Employee
The Works Cafe
Portland, Maine
08.2024 - Current
- Greeted customers and provided friendly customer service.
- Explained menu items, took orders, and processed payments using the POS system.
- Prepared food and beverage items quickly and accurately.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Assisted with training new front of house employees on procedures and policies.
Barista
Black Turtle Coffee
Philadelphia, USA
09.2023 - 01.2024
- Prepared and served coffee, espresso drinks, blended coffees, or teas
- Steered customers toward specials with suggestions and vibrant descriptions
- Trained new workers in correct use of equipment, customer service techniques, and beverage recipes
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
Barista
Starbucks
Philadelphia, USA
04.2021 - 06.2022
- Prepared beverages with speed and accuracy to minimize customer wait times
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Supported team productivity by restocking supplies and completing checklists during slow periods
Barista
Di Bruno Bro's
Philadelphia, USA
09.2020 - 04.2021
- Delivered excellent customer service and prompt food and beverage delivery
- Identified and reported on supply needs for new inventory orders
- Updated boards with daily specials, using creative colors, writing styles and designs to catch customers' eyes
- Prepped ingredients at shift open and between busy periods
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes
Barista Shift Supervisor
Saxbys
Philadelphia, USA
10.2019 - 03.2020
- Earned high levels of repeat business and personal recommendations through exceptional service leading to a promotion
- Helped store operate efficiently by handling opening and closing tasks with consistency and skill
- Improved team performance, mentoring struggling workers to strengthen job skills and knowledge
- Addressed customer issues by validating complaints and taking necessary actions
- Secured money and prevented losses with register and cash handling controls
Barista
Saxbys
Philadelphia, USA
08.2018 - 10.2019
- Prepared and served coffee, espresso drinks, blended coffees, or teas
- Assembled wraps and sandwiches for customer purchase
- Retained knowledge of menu items to assist customers with beverage selections
Education
Bachelor of Fine Arts (B.F.A) - Illustration
The University of the Arts
Philadelphia, PA06.2022
Skills
- Food Preparation
- Cash Handling
- POS Systems
- Conflict Mediation
- Team Leadership
- Training and mentoring
- Hospitality and Accommodation
- Safe Food Handling Practices
- Strong Work Ethic
Accomplishments
Green Apron Award at the 2021 Starbucks end-of-year awards ceremony for exemplary performance as a Starbucks partner.
First Runner-Up in the 2021 Center City Philadelphia Starbucks Barista Championships.
Timeline
Front of House Employee
The Works Cafe
08.2024 - Current
Barista
Black Turtle Coffee
09.2023 - 01.2024
Barista
Starbucks
04.2021 - 06.2022
Barista
Di Bruno Bro's
09.2020 - 04.2021
Barista Shift Supervisor
Saxbys
10.2019 - 03.2020
Barista
Saxbys
08.2018 - 10.2019
Bachelor of Fine Arts (B.F.A) - Illustration
The University of the Arts
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