I believe in the team, and orient myself in the working world with my people at heart. Communication is my North Star. Hard-headed enthusiasm and obnoxious optimism are my most annoying professional character traits.
Overview
13
13
years of professional experience
Work History
Station Agent
Alaska Railroad
04.2025 - Current
Guided locomotives to and from depot using correct motions and safety equipment.
Ensured timely responses to customer inquiries by monitoring phone lines, emails, and in-person requests for assistance.
Promoted company loyalty programs, resulting in increased repeat business from satisfied customers.
Searched locomotives to look for security concerns such as restricted items and tampering.
Owner/Operator
Talkeetna Taxi
06.2012 - 09.2025
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Trained and motivated employees to perform daily business functions.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Managed and directed all company marketing including merchandise, advertising, and community outreach
Program Manager
Matanuska-Susitna Borough School District
08.2019 - 05.2024
Managed cross-functional teams for successful project completion within deadlines and budgets.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Established strong relationships with key stakeholders, ensuring support for program initiatives.,