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Operations coordinator with over 2 years of experience in managing scheduling, staffing, and daily workflows in dynamic environments. Demonstrated success in supporting team operations, ensuring compliance, and coordinating effectively with multiple stakeholders. Background includes interim leadership roles and expertise in healthcare administration, targeting opportunities in operations or coordination.

Enthusiastic Medical Office Receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a Medical Office.
Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.

Educated patients on hospital policies, procedures, and services available to them. Assisted in the orientation of new staff by sharing knowledge and best practices. Handled emergency situations calmly, ensuring appropriate measures were taken swiftly. Resolved patient billing inquiries and explained charges clearly. Scheduled patient appointments and managed changes or cancellations efficiently. Facilitated communication between patients, families, and healthcare providers to ensure quality care. Coordinated with insurance companies to verify coverage and obtain pre-authorizations. Collected patient feedback to identify areas for improvement in service delivery. Served as a liaison between the medical team and patients for updates on medical conditions and treatment plans. Managed front desk operations, including greeting visitors and answering multi-line phone systems. Documented patient interactions accurately in electronic health records (EHR) system. Verified completeness and accuracy of patients' information for documentation in EMR system. Managed pre-admitting and admitting of patients at busy facility. Scheduled follow-up visits for patients' follow-on visits. Collected and secured cash payments for patients' co-payments and additional financial obligations. Connected with insurance companies to verify details and process billing. Registered patients, routed documentation and escorted individuals to procedure locations. Worked with insurance companies to obtain approvals or contest denials. Recorded patient data in EMR system with strict compliance to regulatory requirements. Built trusting rapport with patients and caregivers. Safeguarded patient privacy with consistent adherence to HIPAA protocols. Served as patient advocate, liaising with providers and insurance companies to meet patient needs. Obtained pre-authorizations to remove patient barriers to healthcare. Facilitated appointment reminders via phone calls, emails, or text messages to reduce no-shows. Monitored waiting areas to ensure a comfortable environment for patients and visitors. Supported billing department by preparing invoices and processing payments promptly.

Healthcare operations professional with 13+ years of experience managing high-volume clinical and administrative workflows across multi-site urgent care environments. Skilled in prior authorizations, referrals, process improvement, workflow optimization, and cross-functional collaboration. Proven experience contributing to operational initiatives across 80+ urgent care centers while improving efficiency, accuracy, and patient access outcomes.

Elliott Benavides

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Patient Service Specialist

Exercise Science Intern

Stocker

Sales Associate

Cashier

Education

Bachelor of Health Science (BHS) -

Associate of Applied Science (AAS) - Sports & Exercise Studies

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Exercise Science Intern

Patient Service Specialist

Stocker

Sales Associate

Cashier

Associate of Applied Science (AAS) - Sports & Exercise Studies

Bachelor of Health Science (BHS) -

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