Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elliott Brown

Rosemead,CA

Summary

Experience Innovation Leader & Filmmaker with 20+ years of driving large-scale, cross-functional initiatives across hospitality, media, and global consumer brands. Expert in translating guest insights and business strategy into "in-the-room" experiences, live business simulations, and service rituals. Recognized for blending data-driven strategy with high-end narrative storytelling to deliver measurable outcomes at scale.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Owner / Director of Experience & Creative Strategy

Studio 828 Productions / Studio 828 Learning
Rosemead, CA
07.2003 - Current

Directs end-to-end experience strategy and film productions, aligning HR, Operations, and Marketing around unified, learner-centered initiatives.

  • Experiential Design: Designed immersive, hospitality-driven training ecosystems and "service rituals" for brands including Panda Restaurant Group, Applebee’s, and Souplantation.
  • Feature Film Production: Produced and developed story for international feature films with budgets ranging from $7.5M to $14.5M, including MEOW, L-Storm, and S-Storm.
  • Creative Leadership: Served as Associate Producer and Story Developer for Eye in the Sky ($14.5M budget), coordinating technical needs and creative vision across multi-disciplinary teams.
  • In-the-Room Training: Negotiated requirements and deliverables with executive stakeholders to balance brand vision with operational feasibility and scalability.
  • Visual Systems: Translated complex operational processes into intuitive visual systems and digital experiences that reduced friction and increased clarity.
  • Corporate Media: Produced marketing and training videos for major firms like Cushman Wakefield, utilizing live-action and animation to reinforce culture and values.

Sr. Instructional Developer, Content Manager

USAA Bank
Remote
03.2023 - Current
  • Enterprise Transformation: Partner with executive leaders to translate organizational strategy into scalable content systems across insurance sales and service.
  • Analytics-Driven Design: Convert behavioral data and performance analytics into innovation opportunities, leading to high learner engagement and improved compliance.
  • Strategic Alignment: Negotiate requirements with stakeholders across Operations, HR, and Technology to ensure project deliverables meet strict business timelines and quality standards.

Sr. Instructional Designer (Contract)

Nasa Jet Propulsion Laboratory - Education
Pasadena, CA
11.2021 - 04.2023
  • Design Workshops: Led cross-functional workshops to translate high technical complexity into accessible, human-centered systems for NASA leadership.
  • Behavioral Change: Designed leadership workshops focused on transforming difficult conversations into productive outcomes, measured by leadership performance metrics.
  • Agile Iteration: Applied Design Thinking to reimagined communication frameworks, managing the full program lifecycle from concept to delivery.

Global Clients Training Manager

Warner Brothers Studios
Burbank, CA
05.2009 - 07.2010
  • Global Operations: Managed critical path planning and stakeholder reporting for international partners including Apple (iTunes), Sony, and Microsoft.
  • Multimodal Instruction: Alternated training methods to diversify instruction and enhance program success for global, high-stakes audiences

Global Release Manager / Planning Coordinator

The Walt Disney Company
Burbank, CA
03.1998 - 03.2001
  • Timeline Negotiation: Negotiated and published critical production timelines for VHS/DVD/VCD releases, maintaining 99%+ accuracy in tracking schedules across global markets.
  • Financial Oversight: Consulted with Finance and Marketing on the feasibility of release dates, approving or adjusting schedules based on asset availability and cost point-of-view.
  • Localization Leadership: Managed the creation of localized subtitles and audio files for the Hong Kong, China, and Taiwan territories, ensuring brand consistency across diverse markets.

Education

Master of Science - Marketing And Comminicatons

Southern New Hampshire University
Hooksett, NH
06-2027

Bachelor of Arts - Film Production

University of California, Irvine
Irvine, CA
06-1997

Skills

  • Experience Strategy & Guest Journey Design
  • Live Business Simulation & Scenario Development
  • Film Production & Narrative Storytelling
  • Cross-Functional Innovation & Stakeholder Alignment
  • Agile / Design Thinking / Human-Centered Design

Certification

  • MIT Management Executive Education | Artificial Intelligence: Implications for Business Strategy.

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Sr. Instructional Developer, Content Manager

USAA Bank
03.2023 - Current

Sr. Instructional Designer (Contract)

Nasa Jet Propulsion Laboratory - Education
11.2021 - 04.2023

Global Clients Training Manager

Warner Brothers Studios
05.2009 - 07.2010

Owner / Director of Experience & Creative Strategy

Studio 828 Productions / Studio 828 Learning
07.2003 - Current

Global Release Manager / Planning Coordinator

The Walt Disney Company
03.1998 - 03.2001

Master of Science - Marketing And Comminicatons

Southern New Hampshire University

Bachelor of Arts - Film Production

University of California, Irvine