Elliott Camden
Forest,Virginia
Summary
Customer-focused professional with strong skills in problem-solving and teamwork. Committed to delivering exceptional service and maintaining high standards in retail and technical support environments. Experience in retail, technical support, and customer service.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dragonfire Games
12.2025 - Current
- Assisted customers in product selection and provided tailored recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained merchandise displays to ensure an appealing shopping environment.
- Collaborated with team members to achieve daily sales targets.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed minor janitorial duties to ensure the cleanliness and quality of the store
Service Desk Analyst
Framatome
09.2022 - 01.2026
- Provided technical support for hardware and software issues, ensuring timely resolution for users.
- Managed incident tickets using ITSM tools, prioritizing tasks based on urgency and impact.
- Collaborated with cross-functional teams to identify root causes of recurring technical problems.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Provided hands on support to customers through the installation of monitors and computers.
- Performed deliveries to other locations, ensuring important materials were delivered in a timely manner.
Call Center Representative
Central Virginia Community College
03.2024 - 09.2024
- Managed high-volume inbound calls, ensuring excellent customer service and satisfaction.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Server
Meriwether Godsey
11.2018 - 08.2022
- Delivered exceptional customer service by managing multiple tables and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely food preparation and presentation quality.
- Trained and mentored new servers on menu knowledge and service protocols.
- Streamlined order-taking process, improving efficiency during peak dining hours.
- Performed cleaning duties in line with kitchen standards to ensure a safe and clean environment.
- Assisted with food preparation and dishwashing duties
Education
Associate of Science - General Studies
Central Virginia Community College
Lynchburg, VA05-2023
High School Diploma -
Jefferson Forest High School
Forest05-2020
Associate of Science - Information Technology
Central Virginia Community College
Lynchburg, VA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Money handling
- Flexible schedule
- Experience with computers
- Experience with computer installations and troubleshooting
- Experience with using a company vehicle
Timeline
Sales Associate
Dragonfire Games
12.2025 - Current
Call Center Representative
Central Virginia Community College
03.2024 - 09.2024
Service Desk Analyst
Framatome
09.2022 - 01.2026
Server
Meriwether Godsey
11.2018 - 08.2022
Associate of Science - General Studies
Central Virginia Community College
High School Diploma -
Jefferson Forest High School
Associate of Science - Information Technology
Central Virginia Community College