Elliott Ferrell
Gulf Breeze
Summary
Experienced with emergency call handling, rapid decision-making, and effective communication. Utilizes multitasking skills to manage high-stress situations and dispatch services efficiently. Track record of maintaining composure, ensuring clear communication, and providing reliable support to emergency responders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Lisa Baird
311 Fairpoint Dr
08.2025 - Current
- Responded promptly to emergency calls, gathering essential information from callers.
- Operated communication systems to relay critical information to first responders efficiently.
- Assisted in dispatching units based on assessed urgency and location of incidents.
- Maintained detailed logs of calls and actions taken for accurate record-keeping.
Crew Member
Sheri Flowers
20 Daniel Street
01.2023 - 08.2025
- Maintained inventory levels, restocking supplies to meet demand and prevent shortages.
- Collaborated with team members to optimize processes and improve service speed.
- Implemented cleanliness standards, maintaining a welcoming environment for guests.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new crew members on operational procedures and safety protocols.
Education
High School Diploma -
Gulf Breeze High School
Gulf Breeze, FL05-2024
Skills
- Stress tolerance
- Call prioritization
- Computer skills
- Active listening
- Teamwork and collaboration
- CPR and first aid
- Telephone etiquette
- Documentation
- Prioritizing situations
- Critical thinking
- Map reading
- Computer-aided dispatching
- Information intake
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Multitasking
Certification
- CPR Certification , American Safety & Health Institute , Obtained 8/12/2025 , Expires : 8/12/2027
- BLS Certification , American Safety & Health Institute , Obtained 8/12/2025 Expires : 8/12/2027
Timeline
911 Telecommunicator
Lisa Baird
08.2025 - Current
Crew Member
Sheri Flowers
01.2023 - 08.2025
High School Diploma -
Gulf Breeze High School