Elliott Park
Monroe Township
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Sales Associate
GNH Wholesales
04.2018 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Received and filled phone orders on a schedule.
Shift Manager/Key Holder
Elevated Huts
01.2017 - 04.2023
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Roosevelt High School
Johnstown, CO05.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Exceptional customer service
Timeline
Sales Associate
GNH Wholesales
04.2018 - 09.2023
Shift Manager/Key Holder
Elevated Huts
01.2017 - 04.2023
Roosevelt High School
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