Elliott Scott III
2320 Jena St
Summary
Proven customer service expert from Raising Cane's Restaurants, adept at handling high-pressure situations and ensuring customer satisfaction. Demonstrates reliability and exceptional cash register operation skills. Achieved and surpassed service goals, fostering repeat business through active listening and effective complaint resolution.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Raising Cane's Restaurants
03.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Sales Associate
Adventure Quest Laser Tag
07.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Computer Science
Grambling State University
Grambling, LA05-2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
Timeline
Customer Service Cashier
Raising Cane's Restaurants
03.2023 - Current
Sales Associate
Adventure Quest Laser Tag
07.2022 - 01.2023
Bachelor of Science - Computer Science
Grambling State University
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