Summary
Overview
Work History
Education
Skills
Timeline
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Elliott West

Tarzana,California

Summary

With over 5 years of customer service experience, and just under 3 years of serving and bartending under my belt, I have ranked as a top sales performer at Joey Manhattan Beach. I have been an actor for over 10 years, which I have found to be a great resource in all avenues pertaining to my work/life balance. I love what I do, and genuinely value the guest's feedback and experience. I find myself to be a compassionate and highly motivated individual, and believe I can be an asset to any team, in any position.

Overview

6
6
years of professional experience

Work History

Server

Joey Restaurants
06.2021 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Went beyond my job title, often putting my engineering background to use for assembly of furniture and equipment for the restaurant.

Bartender

Joey Restaurants
04.2022 - 11.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Barista

Starbucks
03.2018 - 04.2021
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

High School Diploma -

George Washington Carver School Of Arts And Science
Sacramento, CA
06.2020

Skills

  • Food Running
  • Table Bussing
  • Guest Engagement
  • Wine Service
  • Menu Memorization
  • Suggestive Selling
  • Food and Beverage Pairings
  • Food Sales and Promotion
  • Relationship Management
  • Sales Expertise
  • Wine Pairings
  • Organizational Skills

Timeline

Bartender

Joey Restaurants
04.2022 - 11.2022

Server

Joey Restaurants
06.2021 - 01.2024

Barista

Starbucks
03.2018 - 04.2021

High School Diploma -

George Washington Carver School Of Arts And Science

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Elliott West