ELLIS DAMPIER
Tulsa,Oklahoma
Summary
Highly motivated Logistics and Retail Specialist possessing excellent communication with customer service experience. Areas of specialty include Call Center, Cashiering, Product Distribution, Inventory Control, Physical and Cycle Counts, Price Negotiation, Warehouse Shipping and Receiving. Consistently earn the respect and confidence of peers and Managers by being a reliable team member and a self-starter.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
AT&T Services
04.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Custom Frame Associate
Hobby Lobby
10.2022 - 02.2023
- Seek and maintain excellent working relationship across the departments and the company
- Properly handle product and equipment in accordance with company procedure and safety guidelines
- Work independently and collaboratively with leadership, peers and cross functional teams to provide excellent quality service
Fulfillment Associate
Lowes Home Improvement
02.2022 - 10.2022
- Provide professional service and helping customers find and move merchandise safely
- Pulling merchandise from inventory, stacking pallets and loading onto freight trucks for delivery
- Responsible for ensuring merchandise accurately accounted for and delivered to customer on-time
Produce Clerk
Safeway Inc. – Albertson’s Inc.
05.2019 - 12.2020
- Build and maintain sales displays while rotating product and ensuring quality and freshness
- Properly handle product and equipment in accordance with food safety and safety guidelines
- Cut fresh fruit, veggies, prepare trays and assist customers to enhance their shopping experience
Area Supervisor
ACS Building Concepts
02.2010 - 12.2019
- Conduct weekly employee meetings to discuss, special projects and continuous improvement
- Responsible for training, overseeing a crew of fifteen and perform weekly building inspections
- Implemented daily planning for the business operations and maintain communication with customers
Warehouse / Freezer Associate
Restaurant Depot
10.2015 - 02.2016
- Load and unload freight trucks, perform cycle counts and correct inventory discrepancies
- Ensures that shelf pricing is correct and reflects the most recent pricing and market conditions
- Stock shelves, rotate merchandise and verifying product expiration dates to meet HACCP regulations
Warehouse / Sales Associate
Walmart
06.2013 - 05.2015
- Support sporting goods department with sales, product assembly and customer carry outs
- Load/Unload freight trucks utilizing forklifts and perform order-filler/break-pack duties as assigned
- Cashiering, stock shelves, ecommerce online order pickups and assist with inventory loss prevention
Education
High School General Electives Diploma -
Parkway West High School
St. Louis, MO01.1988
Skills
- Order Picking and Distribution
- Physical Inventory and Cycle Counts
- Customer Service and Retail Sales
- Freight Shipping and Receiving
- Carrier Freight / Fed Ex / UPS
- Inventory Control Management
- Salesforce / CRM Software
- Scissor / Forklift / Pallet Jack
- Freight Loading and Unloading
- Assembly and Packing
- Customer service
- Problem-solving
- Active listening
Technicalbackground
- Order Picking and Distribution
- Physical Inventory and Cycle Counts
- Customer Service and Retail Sales
- Freight Shipping and Receiving
- Carrier Freight / Fed Ex / UPS
- Inventory Control Management
- Salesforce / CRM Software
- Scissor / Forklift / Pallet Jack
Professional Highlights
- Highly motivated Logistics and Retail Specialist possessing excellent communication with customer service experience.
- Areas of specialty include Call Center, Cashiering, Product Distribution, Inventory Control, Physical and Cycle Counts, Price Negotiation, Warehouse Shipping and Receiving.
- Consistently earn the respect and confidence of peers and Managers by being a reliable team member and a self-starter.
Timeline
Customer Service Representative
AT&T Services
04.2024 - 09.2024
Custom Frame Associate
Hobby Lobby
10.2022 - 02.2023
Fulfillment Associate
Lowes Home Improvement
02.2022 - 10.2022
Produce Clerk
Safeway Inc. – Albertson’s Inc.
05.2019 - 12.2020
Warehouse / Freezer Associate
Restaurant Depot
10.2015 - 02.2016
Warehouse / Sales Associate
Walmart
06.2013 - 05.2015
Area Supervisor
ACS Building Concepts
02.2010 - 12.2019
High School General Electives Diploma -
Parkway West High School
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