Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
References
Timeline
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Ellis Miller

Kalamazoo,Michigan

Summary

Dedicated professional with a proven track record of success seeking a dynamic opportunity for career advancement in a positive and growth-oriented work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Small Business Owner

Hop In Autos
Kalamazoo
06.2022 - Current

• Strategically research and acquire vehicles to enhance fleet capabilities.

• Deliver exemplary customer service and promptly address inquiries and issues.

• Oversee meticulous maintenance of fleet inventory to ensure optimal performance.

• Drive social media engagement and execute impactful marketing campaigns.

• Foster and nurture strategic partnerships to drive profitability and operational efficiency.

• Ensure immaculate vehicle presentation and deliver exceptional service for guest pickups.

HUD Certified Homeownership Coach

Kalamazoo Neighborhood Housing Services
Kalamazoo
07.2020 - Current

• Lead engaging Homebuyers education classes and provide personalized coaching.

• Actively participate in community events to foster meaningful connections.

• Cultivate strategic relationships with local businesses and stakeholders.

• Innovate and develop programs to empower and educate clients.

• Manage a robust client pipeline and leverage software solutions for data-driven insights.

Landlord

Established Properties
Kalamazoo
07.2016 - Current

• Efficiently manage rent collection and maintain meticulous records.

• Provide proactive resolution to tenant concerns and requests.

• Supervise housing utility bill payments to ensure timely processing.

Fed Ex Ground Driver

Fed Ex Ground
Kalamazoo, Michigan
06.2021 - 08.2022
  • Operate largest delivery trucks with precision for safe transport.
  • Organize packages numerically for efficient delivery.
  • Complete up to 180 residential deliveries per shift promptly.
  • Manage business order pickups and deliveries.
  • Deliver exceptional customer service throughout interactions.

Member Service Specialist (Loan Officer), Advia Credit Union

Advia Credit Union
Kalamazoo
05.2016 - 07.2020

• Execute a wide array of member transactions with precision and professionalism.

• Resolve account-related issues and deliver unparalleled customer service.

• Collaborate cross-functionally to achieve organizational objectives.

• Identify member needs and promote tailored financial solutions.

• Facilitate training programs to onboard new team members.

Lead Teller

Advia Credit Union
Kalamazoo
08.2013 - 04.2016

• Provide exceptional service and promote value-added products and services.

• Maintain meticulous documentation and uphold compliance standards.

• Ensure accuracy in cash handling and ledger reconciliation.

Sales Associate

Gordon Food Service
Kalamazoo
07.2009 - 08.2013

• Drive sales and uphold store standards through attentive customer service.

• Execute merchandising strategies to optimize product visibility and appeal.

• Contribute to a positive shopping experience through product knowledge and assistance.

Education

Kalamazoo Valley Community College
01.2014

Kalamazoo Central High School
01.2010

Skills

  • Budget Management
  • Business Growth and Retention
  • Business Development
  • Opportunity Identification
  • Business Marketing
  • Reporting and Documentation
  • Community Engagement

Certification

  • HUD Certified Housing Counselor

Accomplishments

  • Completed over 150 car rental trips with a consistent 5-star customer rating at Hop In Autos.
  • Owned and operated Hop In Autos for 2 years, gaining valuable small business management experience.
  • Facilitated loans totaling over one million dollars as a loan officer at Advia Credit Union.
  • Recognized as Employee of the Year during tenure at Gordon Food Service.
  • Assisted in creating over 50 homeowners at KNHS, contributing to community empowerment.

References

References available upon request.

Timeline

Small Business Owner

Hop In Autos
06.2022 - Current

Fed Ex Ground Driver

Fed Ex Ground
06.2021 - 08.2022

HUD Certified Homeownership Coach

Kalamazoo Neighborhood Housing Services
07.2020 - Current

Landlord

Established Properties
07.2016 - Current

Member Service Specialist (Loan Officer), Advia Credit Union

Advia Credit Union
05.2016 - 07.2020

Lead Teller

Advia Credit Union
08.2013 - 04.2016

Sales Associate

Gordon Food Service
07.2009 - 08.2013

Kalamazoo Valley Community College

Kalamazoo Central High School
Ellis Miller