Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Ellis Ramsey

Ellis Ramsey

Charlotte,NC

Summary

General Manager with extensive experience in operations management and customer service at Denny's Restaurant. Proven ability to cultivate client relationships and exceed key performance indicators, resulting in exceptional guest experiences. Strong leadership and budget development skills contribute to team success and overall business growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Dennys Restaurant
Charlotte, NC
12.2022 - 04.2025
  • Managed daily operations of restaurant, ensuring adherence to company policies and standards.
  • Maintained high project quality through proactive management and oversight.
  • Cultivated lasting client relationships, enhancing customer loyalty.
  • Ensured positive, memorable, and consistent experiences for all guests.
  • Exceeded company objectives by delivering measurable results and achievements.
  • Established project timelines and monitored team progress to meet milestones efficiently.

General Manager

Zaxbys LLC.
Fort Mill, SC
03.2019 - 12.2022
  • Oversaw daily restaurant operations, ensuring compliance with company policies and standards.
  • Maintained project quality through hands-on management techniques.
  • Cultivated lasting client relationships to enhance business growth.
  • Ensured positive, memorable guest experiences through attentive service.
  • Exceeded company objectives by achieving key performance indicators.
  • Established project timelines and kept teams focused on milestone completion.

General Manager

Bojangles Inc.
Charlotte, NC
05.2016 - 03.2019
  • Oversaw daily restaurant operations, ensuring adherence to company policies and standards.
  • Maintained project quality through proactive management and oversight.
  • Cultivated strong client relationships to enhance loyalty and satisfaction.
  • Delivered positive and memorable experiences for each guest consistently.
  • Surpassed company objectives, demonstrating measurable results and performance.
  • Established project timelines, ensuring teams met milestones on schedule.

General Manager

KFC
Charlotte, NC
01.2015 - 05.2016
  • Managed daily operations of restaurant, ensuring adherence to company policies and standards.
  • Cultivated lasting client relationships to enhance customer loyalty and satisfaction.
  • Oversaw project quality through hands-on management approach.
  • Delivered positive, memorable guest experiences consistently across all interactions.
  • Surpassed company objectives with measurable results and performance metrics.
  • Established project timelines, ensuring teams met milestones and deadlines effectively.

Education

Business Administration -

ITT Technical Institute
Columbia, SC
01.2007

Computer Technology - Computer Information System

ECPI University
Raleigh, NC
01.2005

Associate of Applied Science - Automotive Mechanic

Wilson Technical Community College
Wilson, NC
03-2001

Skills

  • Customer service
  • Communication skills
  • Conflict resolution
  • Organizational skills
  • Employee scheduling
  • Budget development
  • Timeline management
  • Staff training and development
  • Leadership abilities
  • Operations management
  • Coaching and mentoring

Certification

  • Creative Problem Solving
  • Serve Safe Certified & VA License Restaurant Management Pro
  • NC State Valid Driver License

References

REFERENCES FURNISHED UPON REQUEST

Timeline

General Manager

Dennys Restaurant
12.2022 - 04.2025

General Manager

Zaxbys LLC.
03.2019 - 12.2022

General Manager

Bojangles Inc.
05.2016 - 03.2019

General Manager

KFC
01.2015 - 05.2016

Business Administration -

ITT Technical Institute

Computer Technology - Computer Information System

ECPI University

Associate of Applied Science - Automotive Mechanic

Wilson Technical Community College

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