Ellish Mehta
Amazon
Edmonton
9
years of professional experience
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, and shipping and receiving skills.
Work History
Process Assistant
1 Year 11 Months- Supported daily operations by processing customer orders efficiently.
- Assisted in maintaining inventory accuracy through regular audits.
- Assisted Area Manager with daily operations, including task delegation, labour tracking, and liaison with stakeholders.
- Collaborated with team members to enhance workflow and productivity.
- Implemented best practices for safety and operational compliance.
- Monitored performance metrics to ensure adherence to quality standards, identifying areas for improvement.
- Monitored performance metrics to ensure quality standards were met.
- Facilitated communication between departments to streamline operations.
- Assisted Area Manager with daily operations, delegating tasks and tracking labor while liaising with stakeholders to optimize workflow.
- Conducted regular training sessions on industry best practices, fostering team productivity and skill development.
- Managed filing system, entered data and completed other clerical tasks.
Associate - Vendor Receiver (Quality Coach)
1 Year 7 Months- Proved successful working within tight deadlines and fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team to provide support and guidance, enhancing overall team effectiveness.
- Built positive relationships with colleagues, fostering a collaborative and supportive work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Guides, supports, and rally team members to collectively own and improve quality through facilitation, education, experimentation, and visualization.
Manager
4 Years 1 Month- Gained recognition from management for contributions to store success by effectively managing sales, employees, and operations.
- Built a loyal and satisfied customer base through proactive management of team customer service initiatives.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Cross-trained existing employees to maximize team agility and performance
- Helped with planning schedules and delegating assignments within MS Office to meet coverage and service demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Accomplished multiple tasks within established timeframes
- Enhanced team performance by monitoring daily activities and mentoring team members.
Customer Service Representative
9 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly, minimizing on-hold wait times and enhancing customer experience
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Leveraged sales expertise to effectively promote products and identify upsell opportunities
- Communicated professionally with colleagues, freelancers and clients.
- Documented customer purchases and resolved issues in excel, submitting daily reports to manager for review
Food Service Supervisor
1 Year 6 Months- Maintained health and food safety standards at all stages, from storage through delivery
- Delivered in-depth training to food preparation and customer-facing staff, enhancing team capabilities
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Oversaw training of more than 5 team members.
- Monitored food quality and service levels, ensuring optimal kitchen and dining area performance
- Ordered new supplies and food to maintain service levels
- Tracked food production levels, meal counts and supply costs
- Oversaw training of 5+ team members, fostering skill development and operational efficiency
Front Desk Attendant
5 Months- Greeted visitors and customers upon arrival, assisted with inquiries to foster positive guest experiences
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Managed check-in process while engaging guests in friendly conversations to enhance satisfaction
- Collaborated with team members to ensure seamless guest experiences from check-in to check-out
- Collected room deposits, fees and payments
- Kept accounts in balance and ran daily reports to verify totals
- Conducted guided tours and informed guests about programs offered.
Education
Post Degree Diploma - General Business Administration
BBA - Finance and Accounting
Skills
Customer relationship management
Supply chain management
Inventory management
Warehouse and fulfillment
MS Office
Quality assurance
Process improvement
Staff training
Schedule coordination
Team supervision
Escalation management
Staff onboarding
Performance coaching
Conflict resolution
Timeline
Process Assistant
Amazon
09.2024 - CurrentRead More
Associate - Vendor Receiver (Quality Coach)
Amazon
01.2023 - 08.2024Read More
Customer Service Representative
Concentrix, Rogers Canada
03.2022 - 12.2022Read More
Manager
Pizza Hut
05.2019 - 06.2023Read More
Front Desk Attendant
Super8 Motel
04.2018 - 09.2018Read More
Food Service Supervisor
SUBWAY Restaurants
10.2017 - 04.2019Read More
SEMCOM College
BBA from Finance and Accounting
Read More
Lakeland College
Post Degree Diploma from General Business Administration
Read More