Kasey Kemble
Fort Worth
Summary
Processing Assistant with a focus on obtaining a bachelor's degree in Cybersecurity. Committed to enhancing software and security measures while improving employee and customer experiences. Proven ability to adapt and learn quickly in a corporate environment. Strong foundation in processing tasks and a drive for professional growth within the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
Coppell
07.2021 - Current
- Provided support to team members in resolving process-related issues.
- Collaborated with colleagues to streamline workflow and improve efficiency.
- Assisted in maintaining accurate records and documentation for operations.
- Participated in training sessions to learn new processes and systems.
- Monitored process performance to ensure compliance with established standards.
- Identified potential risks associated with proposed changes or implementations of processes.
Claims Representative
Chase Bank
Lewisville
11.2018 - 06.2021
- Processed a high volume of claims efficiently while maintaining quality standards.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Education
High School Diploma -
MacArthur High School
Irving, TX06-2012
Bachelor of Science - Cyber Security
Western Governors University
Salt Lake City, UTSkills
- Process improvement
- Data analysis
- Workflow automation
- Compliance monitoring
- Documentation management
- Customer relationship management
- Claims processing
- Quality assurance
- Effective communication
- Problem solving
- Data entry
- Training facilitation
- Assignment delegation
- Management support
Accomplishments
- Awards as a Process Assistant in customer obsession(2023) and ownership(2024).
- Chosen to be part of a team to go to another facility and learn new systems.
Certification
- LPQ Certified and WZ’s Level I – Investigative Interviewing Techniques Certification, 2023
Languages
English
Professional
References
References available upon request.
Timeline
Process Assistant
Amazon
07.2021 - Current
Claims Representative
Chase Bank
11.2018 - 06.2021
High School Diploma -
MacArthur High School
Bachelor of Science - Cyber Security
Western Governors University
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