Ellisha Stanley
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
17
17
years of professional experience
Work History
Guest Service Representative
Embassy Suites by Hilton
11.2021 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Interacted with customers by phone, email, or in-person to provide information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Accomplished multiple tasks within established timeframes.
Office Assistant
GateGourmet
05.2019 - 05.2021
- Assisted with copying paperwork running reports and making schedules and organizing office assisted with any other office thing needed when asked by manager.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Childcare Provider
08.2006 - 08.2013
- Provide quality care for Children ages 6week-8 years
- Provided Safe Lesson Plans and Activities for children
- Cleanliness of Environment
- Provide Daily Report Sheets for Parents
- Maintained Meal Plans and Schedules
Hostess and Waitress
Renaissance on Peachtree
08.2010 - 08.2012
- Greeted guests and seated them at tables or in waiting areas
- Received and recorded patrons' dining reservations
- Trained new serving staff and hosting staff
Education
College Degree in Bachelors of Business Administration -
Strayer University
06.2026
Diploma -
Catawba Valley Community College
Hickory, NCHigh School Diploma -
St. Stephens High School
Hickory, NC2007
Skills
- TYPING
- SCANNER
- Guest Services
- Word Processing
- Customer Service
- Administrative Experience
- Guest Relations Experience
- Event Planning
- Reservation Management
- Data Entry
- Information Protection
- Critical Thinking
- Empathy and Compassion
- Product Knowledge
- Consultative Sales
- Paperwork Processing
Timeline
Guest Service Representative
Embassy Suites by Hilton
11.2021 - Current
Office Assistant
GateGourmet
05.2019 - 05.2021
Hostess and Waitress
Renaissance on Peachtree
08.2010 - 08.2012
Childcare Provider
08.2006 - 08.2013
College Degree in Bachelors of Business Administration -
Strayer University
Diploma -
Catawba Valley Community College
High School Diploma -
St. Stephens High School
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