Elliston Paavola
Nashville,TN
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive customer relationships.
Overview
3
3
years of professional experience
Work History
Sales Associate
Cardinal Health Extended Care Team
01.2025 - Current
- Delivered over 75 in-services on the Kangaroo™ Omni enteral feeding pump, along with brief sizings, pour tests, product demos, and hands-on troubleshooting.
- Maintained consistent communication with 15–20 customers daily via phone and email, providing product support, cross-referencing, and issue resolution.
- Represented Cardinal Health at the Florida trade show, showcasing key products including enteral feeding, incontinence, wound care, and sharps safety solutions.
- Scheduled and executed in-services, often involving overnight travel and detailed trip planning to ensure full customer coverage.
- Created and maintained organized Teams pages to support internal collaboration and knowledge sharing across the team.
- Used Atlas to generate monthly compliance reports, analyze pump set usage, and identify opportunities to improve customer compliance and drive sales.
- Coordinated and fulfilled over 100 product sample shipments, personally packaging and distributing to customers to grow market share in incontinence, wound care, and sharps safety.
- Managed order entry and RMA processing to ensure accurate fulfillment and high customer satisfaction.
- Assisted team members across functions, contributing to a strong, collaborative, and service-oriented work environment.
- Completed multiple professional development courses to enhance skills in communication, sales techniques, and Cardinal Health systems.
- Organized and managed monthly pipeline for the sales team.
Bartender
Cafe 100
05.2024 - 07.2024
- Sole bartender for busy bar and restaurant, serving up to 80 customers per shift while managing both front- and back-of-house responsibilities.
- Built strong customer loyalty through personalized service, memorable interactions, and consistent quality in drink preparation.
- Executed full bar operations, including opening/closing duties, inventory management, sales reporting, and developing creative cocktails aligned with menu offerings.
Sales Associate
Sun Tan City
05.2022 - 05.2023
- Independently managed store operations as a trusted key holder, including opening, closing, and overseeing daily business functions.
- Provided exceptional customer service in high-pressure environments, handling in-store and phone inquiries with professionalism and enthusiasm.
- Conducted product demonstrations and resolved objections, while staying current on sales promotions, payment policies, and security protocols.
Education
Bachelor of Science - Business Management With A Collateral In Marketing
The University of Tennessee
Knoxville, TN12.2024
Associate of Science - Applied Science
Pellissippi State Community College
Knoxville, TN05.2022
Skills
- Product Training and Demonstration
- Customer Relationship Management
- CRM and Data Analysis
- Internal Communication and Collaboration
- Time Management
- Sales Enablement and Trade Show Representation
Additional Information
- 100% of college tuition paid for through scholarships- Tennessee Promise Scholarship and HOPE Scholarship
- Financed all college expenses through independent employment and part-time jobs
- Proficient at Excel
- Dean's List
Timeline
Sales Associate
Cardinal Health Extended Care Team
01.2025 - Current
Bartender
Cafe 100
05.2024 - 07.2024
Sales Associate
Sun Tan City
05.2022 - 05.2023
Bachelor of Science - Business Management With A Collateral In Marketing
The University of Tennessee
Associate of Science - Applied Science
Pellissippi State Community College
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