Elluisa Docena
San Diego,CA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Scripps Healthcare
San Diego, CA
09.2022 - 12.2025
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries via phone and in-person interactions.
- Coordinated insurance verifications for patient eligibility and coverage.
- Educated patients on health services and available resources.
- Trained new staff on operational procedures and best practices.
Patient Service Representative
SDSU health center
San Diego, CA
05.2021 - 09.2022
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries via phone and in-person interactions.
- Resolved patient complaints promptly and professionally.
- Performed administrative duties such as filing, faxing, photocopying.
Office Assistant
Telecare Corporation
San Diego, CA
09.2020 - 05.2021
- Coordinated office communication between departments and external partners.
- Managed scheduling and calendar appointments for executives and team members.
- Assisted in preparing documents and reports for meetings.
- Supported team projects by organizing materials and resources.
- Performed data entry tasks into various computer systems accurately and efficiently.
Call Center Representative
Shaman health center
San Diego, CA
08.2017 - 05.2019
- Handled inbound calls, addressing patient inquiries and concerns effectively.
- Provided accurate information about services offered at the health center.
- Assisted patients in scheduling appointments with healthcare providers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Front Office Receptionist
Sports Arena Physical Therapy
San Diego, CA
06.2011 - 09.2013
- Maintained organized patient files and updated records accurately.
- Assisted in billing processes and verified insurance information promptly.
- Provided administrative support for scheduling staff meetings and training sessions.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Responsible for opening and closing the office on time each day.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
Education
University City High School
San Diego, CASkills
- Patient scheduling
- Patient registration
- Insurance verification
- EMR management
- Data entry
- Customer relationship management
- Time management
- Critical thinking
- Customer service
Timeline
Patient Service Representative
Scripps Healthcare
09.2022 - 12.2025
Patient Service Representative
SDSU health center
05.2021 - 09.2022
Office Assistant
Telecare Corporation
09.2020 - 05.2021
Call Center Representative
Shaman health center
08.2017 - 05.2019
Front Office Receptionist
Sports Arena Physical Therapy
06.2011 - 09.2013
University City High School