Elly Shires
Bethany,OK
Summary
Dynamic Supervisor at Continuum Global Solutions with a proven track record in training and mentoring teams to enhance customer service and operational efficiency. Skilled in strategic planning and complex problem-solving, I implemented process improvements that boosted productivity and elevated customer satisfaction. Committed to fostering a collaborative work environment and achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Continuum Global Solutions
Bethany, OK
12.2020 - Current
- Supervised daily operations to ensure team adherence to quality standards and service levels.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented process improvements that enhanced workflow and reduced turnaround times.
- Coordinated scheduling of shifts to optimize resource allocation and maintain productivity.
- Monitored performance metrics, providing feedback and support to enhance team effectiveness.
- Conducted regular team meetings to communicate objectives and address operational challenges.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Soldier
Oklahoma National Guard
Ada, OK
03.2012 - 03.2018
- Conducted training exercises to enhance team readiness and operational effectiveness.
- Assisted in planning and executing community outreach programs to foster public relations.
- Collaborated with leadership to ensure compliance with safety protocols and regulations.
- Operated and maintained military equipment, ensuring optimal functionality during missions.
Political Surveyor
GCO Services
Bethany, OK
09.2020 - 12.2020
- Conducted political surveys to gather data on public opinion and policy preferences.
- Analyzed survey results to identify trends and inform strategic recommendations.
- Collaborated with team members to design effective survey instruments.
- Ensured data integrity by validating responses and addressing discrepancies.
Customer Service Representative
G1 Research
Bethany, OK
08.2020 - 12.2020
- Provided prompt and effective resolutions to customer inquiries through multiple communication channels.
- Documented customer interactions accurately in CRM systems to enhance service quality and follow-up processes.
- Assisted in training new team members on best practices for customer engagement and support procedures.
- Collaborated with cross-functional teams to address complex issues and improve overall customer satisfaction scores.
Political Surveyor
Dynata
Bethany, OK
07.2020 - 10.2020
- Prepared detailed reports summarizing findings for stakeholders' review.
- Facilitated focus groups to gain qualitative insights into voter attitudes.
- Assisted in developing outreach strategies to enhance survey participation rates.
- Monitored industry developments to align surveys with current political issues.
CNA/Caregiver
Heritage at Brandon Place
Oklahoma City, OK
03.2020 - 06.2020
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident environments to promote health standards.
- Documented patient care accurately in electronic health records for continuity of care.
Housekeeper
Best Express Inn
Calera, OK
09.2019 - 10.2019
- Performed daily cleaning tasks in guest rooms and common areas to maintain high standards of cleanliness.
- Ensured proper sanitation and hygiene protocols were followed consistently throughout the facility.
- Assisted in inventory management, tracking cleaning supplies and requesting restocks as needed.
- Collaborated with team members to optimize workflow and improve overall efficiency in housekeeping operations.
Quality Assurance Specialist
Bruce Pac
Durant, OK
03.2019 - 08.2019
- Conducted quality inspections on products to ensure compliance with industry standards.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions.
- Developed and maintained documentation for quality assurance processes and procedures.
- Executed routine audits to assess adherence to quality control protocols and regulations.
Housekeeper
Choctaw
Durant, OK
07.2017 - 02.2019
- Responded promptly to guest requests for additional services or supplies, enhancing customer satisfaction.
- Conducted thorough inspections of cleaned areas to ensure compliance with quality standards set by management.
- Implemented effective time management strategies to complete tasks within designated timeframes without compromising quality.
- Trained new staff on cleaning procedures and safety protocols, fostering a collaborative work environment.
Detention Officer
Carter County Jail
Ardmore, OK
02.2014 - 07.2014
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks and inspections throughout the detention area.
- Assisted in processing new inmates, including intake assessments and documentation.
- Responded promptly to emergencies, employing de-escalation techniques as necessary.
Jailer
Bryan County Jail
Durant, OK
03.2012 - 08.2013
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks to prevent contraband entry and maintain order.
- Assisted in the booking process by accurately documenting inmate information and property.
- Collaborated with law enforcement to facilitate inmate transfers and court appearances.
Education
Medical Billing And Coding
Bryant & Stratton College
NYSecurity Officer -
Job Corps
Guthrie, OK03.2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Relationship building
Timeline
Supervisor
Continuum Global Solutions
12.2020 - Current
Political Surveyor
GCO Services
09.2020 - 12.2020
Customer Service Representative
G1 Research
08.2020 - 12.2020
Political Surveyor
Dynata
07.2020 - 10.2020
CNA/Caregiver
Heritage at Brandon Place
03.2020 - 06.2020
Housekeeper
Best Express Inn
09.2019 - 10.2019
Quality Assurance Specialist
Bruce Pac
03.2019 - 08.2019
Housekeeper
Choctaw
07.2017 - 02.2019
Detention Officer
Carter County Jail
02.2014 - 07.2014
Soldier
Oklahoma National Guard
03.2012 - 03.2018
Jailer
Bryan County Jail
03.2012 - 08.2013
Medical Billing And Coding
Bryant & Stratton College
Security Officer -
Job Corps