An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant store manager
Lacoste Outlet-Allen, TX
Allen, TX
03.2022 - Current
Inventory management, inventory prepping
Microsoft Word, Excel Spreadsheet, outlook and One Drive
Emailing DM and corporate about store operations, completed tasks, sales by dollar
Maintaining store cleanliness, replenishing and standardize recovery front and back of store
Completing audits and investigating shrink shortage/overage of product
Visual Merchandise and price tags product in store based on current/upcoming promotions
Recruiting, Interviewing, Onboarding and train new hire employees and future supervisor rolls
Set store for success by completing upcoming deadlines as in ordering products/store supplies
Interact with customers to assess their needs and recommend products or services
Keeping track of sales, conversion, nearby competition promotions units
Offer loyalty program to customers when at checkout to help customers save more
Develop and implement policies aimed at increasing team productivity
Maintaining store cleanliness, stocking shelves, and organization front/back of store
Analyze customer feedback and make recommendations on improving processes and service levels
Supervising all transactions in accordance to organizations banking procedures
Viewing camera footage of any known losses/theft and following incident report procedures.
Assistant Manager
RaceTrac Petroleum-Allen, TX
Allen, TX
09.2013 - 03.2022
Recruit, onboard, and train newly hired employees and store manager leadership
Position store for success with upcoming deadlines as in Planograms, and Ordering products/store supplies
Inventory Management
Develop and optimize weekly work schedule for all retail employees
Act as a liaison to other retail stores management
Develop and implement policies aimed at increasing team productivity
Maintaining store cleanliness, stocking shelves, and organization front/back of store
Interact with customers to assess their needs and recommend products or services
Analyze customer feedback and make recommendations on improving processes and service levels
Supervising all transactions in accordance to organizations banking procedures
Completing audits and investigating shrink shortage/overage
Customer satisfaction while motivating my team by example
Directing total operations.
Pet Training Representative
Petsmart-Allen, TX
Allen, TX
10.2011 - 12.2013
Cashier and Customer service representative
Pet trainer with sales goal of instructing 7 classes per week
Operations in maintaining store presentation and upselling product for guests and their pets
Opening and closing store operations.
Education
High school diploma -
03.2010
Skills
Payroll
Recruiting
Inventory control
Customer service (phone/in person)
Filing/scanning documents
Management
Cash handling
Sales techniques
Communication skills
Leadership
Training & development
Merchandising
Loss Prevention
Microsoft Office
Operations Management
Certification
Driver's License
CPDT-KA Certification
Reference
Preston Isham (Supervisor Lacoste) (214)326-5054
Victor Morris (Supervisor Lacoste) (951) 956-5495
Monroe Vorheier (Store Manager Racetrac Petroleum) (214) 924-2138
Timeline
Assistant store manager
Lacoste Outlet-Allen, TX
03.2022 - Current
Assistant Manager
RaceTrac Petroleum-Allen, TX
09.2013 - 03.2022
Pet Training Representative
Petsmart-Allen, TX
10.2011 - 12.2013
High school diploma -
Driver's License
CPDT-KA Certification
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