Elmar Cifuentes

Overview: As a Managing Engineer, I led a team of Full Stack web developers, DevOps engineers, and Testing Automation engineers. This role emerged after the acquisition of Stem Audio by Shure Inc., where I was tasked with overseeing the ongoing development and support of legacy products, driving new product features, and managing the entire software release process.

• Led end-to-end product development, including planning, implementation, and manufacturing supervision.
• Provided strategic direction for ongoing development and support of legacy products, ensuring their continued relevance and functionality after acquisition.
• Managed the software release management process, ensuring prompt and successful deployments on various platforms.
• Collaborated with cross-functional teams to successfully integrate new technologies and features, maintaining the stability of legacy systems.
• Ensured that development and operational processes were efficient, scalable, and aligned with the company's growth strategy.

Overview: Established IT infrastructure, configured systems, and developed processes for IT teams. Oversaw relationships with external vendors and led a team of developers to create a custom application for end-to-end tracking of business operations on a single platform.

• Designed, set up, and configured a comprehensive IT infrastructure for a startup, prioritizing scalability and security.
• Developed and implemented processes to enhance efficiency, collaboration, and communication within IT teams and with vendors.
• Led a team of developers to create a custom business application that unified all operations on a single platform.
• The application tracked the product lifecycle from manufacturing to sales, incorporating customer information, support interactions, and tech support calls.
• Ensured the custom application enabled seamless interdepartmental communication and provided real-time data insights for management.
• Collaborated closely with stakeholders to align IT strategies with business objectives.

Overview: As Head of IT, I managed the internal IT department, ensuring the smooth operation of all IT infrastructure to support day-to-day business activities. In addition, I developed and led a dedicated Tech Support team to deliver comprehensive product support.

• Managed and maintained company IT infrastructure, optimizing internal operations with consistent server, network, and hardware performance.
• Established and developed internal Tech Support department, addressing product-related issues to enhance client satisfaction and operational efficiency.
• Collaborated with executive leadership to develop and execute IT strategies aligned with company's growth and technology goals.
• Oversaw the integration of new technologies and systems, ensuring seamless deployment with minimal disruption to daily operations.
• Led the IT team with a focus on promoting innovation, efficiency, and effective problem-solving.

Overview: Specialized in delivering end-to-end IT solutions to new businesses, ranging from hardware procurement to setting up complete infrastructure. Additionally, provided web services and integrated SaaS applications for both internal users and web development teams.

• Procured and established reliable and scalable IT infrastructure by setting up necessary hardware for new businesses.
• Created tailored network configurations that met individualized business requirements.
• Integrated and configured SIP phone systems to enhance communication efficiency and streamline VoIP solutions.
• Installed and configured retail and service businesses' Point of Sale (POS) systems, guaranteeing smooth operational workflows.
• Established and oversaw web services, offering vital resources for developers and staff.
• Delivered continuous support for IT infrastructure, ensuring optimal performance and reliability.

• Provided clients with software installation and configuration support to optimize setup and performance.
• Diagnosed and resolved a range of software issues, delivering timely and effective solutions.
• Contributed to the collaboration efforts with the QA team in replicating and identifying software bugs, offering insightful suggestions for testing and debugging purposes.
• Documented and reported issues with detailed information to aid engineers in efficient problem resolution
• Played a key role in addressing software issues through close collaboration with engineering teams; contributed substantially to updating, patching, and testing initiatives.
• Provided ongoing updates and resolutions in a professional manner to ensure efficient client communication.