Elmedina Brahaj
Gilbert,AZ
Summary
With a diverse background in customer service, ranging from hospitality to healthcare, I have developed exceptional communication and problem-solving skills. I am eager to utilize these skills in a new role within a different industry. My experience has equipped me with the ability to effectively engage with customers, understand their needs, and surpass their expectations with innovative solutions. Thriving in fast-paced environments, I excel at adapting to changing circumstances. Prepared for a fresh challenge, I am ready to contribute my expertise and make a positive impact in a new professional setting.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CapterNet
Phoenix, AZ
01.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Receptionist/Caregiver
Valley Child Care
Phoenix, AZ
01.2016 - 01.2017
- Provide positive attitude and great communication skills with clients, co-workers, and children
- Performed multiple tasks such as filing, faxing, and phone calls
- Processed Accounts Receivable
- Attended to children and their every need.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected payments, processed transactions and updated relevant records.
Dental Assistant/Front Office
Ismiles/Affiliated Orthodontist
Phoenix, AZ
01.2012 - 02.2015
- Provide positive attitude and great communication skills
- Performed multiple tasks at once
- Handle high call volumes and excellent phone etiquette
- Contacted customers to collect payments and payment reminders
- Trustworthy with cash and confidential with sensitive customer and company
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Set appointments and made follow-up calls.
Education
Dental Assistant -
Carrington College
01.2013
Early Education -
Washington High School
01.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Microsoft Office Suite
- Microsoft PowerPoint
- Live chat support
- Dispute Resolution
- Multi-line phone talent
Languages
Albanian
Native or Bilingual
Timeline
Customer Service Representative
CapterNet
01.2019 - 11.2019
Receptionist/Caregiver
Valley Child Care
01.2016 - 01.2017
Dental Assistant/Front Office
Ismiles/Affiliated Orthodontist
01.2012 - 02.2015
Dental Assistant -
Carrington College
Early Education -
Washington High School