Elmer Goosby
Houston
Summary
Dedicated sky cap with exceptional skills in customer service, luggage handling, and employee training. Proven ability to resolve inquiries and enhance passenger experiences.
Overview
11
11
years of professional experience
Work History
Sky cap
Huntleigh USA
Houston
04.2015 - Current
- Assisted passengers with luggage and provided exceptional customer service.
- Collaborated with airline staff to manage passenger boarding efficiently.
- Resolved passenger inquiries and concerns promptly and professionally.
- Trained new employees on operational procedures and customer interactions.
- Maintained a neat appearance while on duty, including wearing a uniform when appropriate.
Maintenance Crew Member
Spring ISD
Houston
01.2015 - 04.2018
- Operated tools and equipment to ensure timely completion of maintenance tasks.
- Collaborated with team members to complete maintenance projects on schedule.
- Addressed maintenance requests from staff and administration to minimize disruptions.
- Documented maintenance activities and reported issues to supervisors accurately.
- Supported setup and teardown of equipment for school events, enhancing event readiness.
Education
High School Diploma -
Long View Academy
East Texas05-1999
Skills
- Luggage handling
- Boarding procedures
- Safety protocols
- Customer service
- Employee training
- Conflict resolution
- Team collaboration
Timeline
Sky cap
Huntleigh USA
04.2015 - Current
Maintenance Crew Member
Spring ISD
01.2015 - 04.2018
High School Diploma -
Long View Academy