Neville Carpenter
Queens,NY
Summary
Dedicated professional with strong customer service and security skills. Proven ability to enhance operational efficiency and train new staff, ensuring compliance with safety protocols and superior service delivery.
Overview
22
22
years of professional experience
Work History
Sky Cap
ERMC Aviation
Queens, NY
06.2016 - Current
- Assisted passengers with luggage handling and transportation to ensure smooth airport operations.
- Ensured compliance with safety protocols during baggage loading and unloading processes.
- Collaborated with airline staff to coordinate timely check-in and boarding procedures for travelers.
- Provided exceptional customer service by addressing passenger inquiries and concerns effectively.
- Trained new skycaps on operational best practices and efficient luggage handling techniques.
Security Officer
Security Usa
Queens, NY
04.2020 - 05.2026
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
QPS
New York, NY
11.2020 - 10.2023
- Investigated security breaches, documenting findings for management review.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Skycap
G2 Secured Staff
Queens, NY
07.2010 - 05.2019
- Assisted passengers with check-in processes and provided exceptional customer service.
- Ensured timely loading and unloading of baggage for efficient airport operations.
Security Officer
UBM Medica
Manhasset, NY
05.2004 - 07.2010
- Monitored security systems, ensuring rapid response to alarms and incidents.
- Conducted regular patrols to maintain safe environment for staff and visitors.
- Enforced access control procedures, verifying credentials of personnel and guests.
- Coordinated emergency response plans, training staff on safety protocols and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
GED -
New Horizons
Oceanside, NY02-2007
No Degree -
Queens School of Career Development
Queens, NY06-1986
Timeline
Security Officer
QPS
11.2020 - 10.2023
Security Officer
Security Usa
04.2020 - 05.2026
Sky Cap
ERMC Aviation
06.2016 - Current
Skycap
G2 Secured Staff
07.2010 - 05.2019
Security Officer
UBM Medica
05.2004 - 07.2010
GED -
New Horizons
No Degree -
Queens School of Career Development