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Paul Kong
Fort Lauderdale,FL
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Overview
25
25
years of professional experience
Work History
Sky Cap
Maximus Global Services
7791 NW 46th Street
11.2025 - 05.2026
- Assisted passengers with luggage check-in and boarding processes.
- Coordinated baggage handling to ensure timely delivery to aircraft.
- Provided exceptional customer service in high-pressure environments.
- Trained and mentored new SkyCap staff on operational procedures.
- Ensured compliance with safety regulations and airline policies during operations.
Sky Cap
Das Airline Services
Fort Lauderdale, FL
01.2016 - 11.2025
- Escorted travelers to and from curbside and assisted with luggage.
- Transferred suitcases, bags, and other items from cars, limos and other vehicles to designated airline to and from curbside.
- Handled all delegated tasks, including assisting customs with wheelchairs.
- Immediately responded to guest concerns and requests and quickly handled all issues.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to coordinate and meet deadlines and scheduled flights in a timely manner.
Skycap Supervisor
Superior Airline Services
Fort Lauderdale, FL
09.2001 - 11.2015
- Coordinated schedules and oversaw work of skycaps.
- Supervised and trained successful team of 20 Skycaps by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Collaborated with 20 person team to improve tracking and work issue logging.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Education
High School Diploma -
Holy Trinity High School
Kingston Jamaica0 1979
Skills
- Time management and problem resolution
- Communications and customer service
- Assist disabled and/or Wheelchair passengers
- Baggage handler
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education and Training
other
Timeline
Sky Cap
Maximus Global Services
11.2025 - 05.2026
Sky Cap
Das Airline Services
01.2016 - 11.2025
Skycap Supervisor
Superior Airline Services
09.2001 - 11.2015
High School Diploma -
Holy Trinity High School