Elmer Maldonado
Client Service Representative
Katy,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2026
2026
years of professional experience
Work History
Bartender
Texadelphia
Food Preparation Worker
Salata Salad Kitchen
11.2023 - Current
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
Hotel Front Desk Clerk
Hyatt
02.2021 - 11.2023
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Education
Associate of Arts - Business
Lone Star College
Houston, TX 05.2001 -
Skills
Customer service
Microsoft Excel
Fluency in Spanish
Financial analysis
Project management
Team collaboration
Accomplishments
Insured the safety of a guest from attempted kidnapping.
Timeline
Food Preparation Worker
Salata Salad Kitchen
11.2023 - Current
Hotel Front Desk Clerk
Hyatt
02.2021 - 11.2023
Associate of Arts - Business
Lone Star College
05.2001 -
Bartender
Texadelphia
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