Elmer Piche
Hutto,TX
Summary
Driven by a results-focused approach, I excelled at Toyota of North Austin, leveraging my customer service expertise and problem-solving skills to break sales records and create team success. My ability to cultivate client relationships and manage high-performing teams led to over 50% of sales, demonstrating significant achievements in both teamwork and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
New Car Sales Consultant
Round Rock Toyota
11.2024 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions
- Built customer loyalty and retention by delivering excellent shopping experiences
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Sales Associate
Toyota of North Austin
05.2022 - 11.2024
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Used Car Internet Director
Toyota of North Austin
01.2019 - 05.2022
- Managed operations within BDC department and applied knowledge of inventory tools, social media, CRM, and reputation management strategies to attract new customers.
- Fostered a culture of continuous improvement within the team by encouraging professional development opportunities.
- Led weekly meetings with team ensuring clear communication and alignment towards goals.
- Provided exceptional customer service by responding promptly to inquiries, resolving issues, and maintaining positive relationships with clients.
- Managed a team of 12 and was able to be over 50% of sales. Our Internet team got 200+ cars in one month breaking a store record.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sales Associate
Charles Maund Toyota
01.2015 - 01.2019
Leasing Agent
Northland Properties Corporation
02.2010 - 01.2015
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
Sales Associate
Capitol Kia
09.2007 - 11.2010
Education
Did Not Finish -
Cal State Dominguez Hills
Carson, CASkills
- Customer Service
- Product knowledge
- Time Management
- Problem-solving skills
- Negotiations
Certification
Finance compliance
Languages
Spanish
English
Timeline
New Car Sales Consultant
Round Rock Toyota
11.2024 - Current
Sales Associate
Toyota of North Austin
05.2022 - 11.2024
Used Car Internet Director
Toyota of North Austin
01.2019 - 05.2022
Sales Associate
Charles Maund Toyota
01.2015 - 01.2019
Leasing Agent
Northland Properties Corporation
02.2010 - 01.2015
Sales Associate
Capitol Kia
09.2007 - 11.2010
Finance compliance
Did Not Finish -
Cal State Dominguez Hills
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