Elmo Ramos
San Antonio,TX
Summary
Driven Cybersecurity student pursuing a Bachelor’s degree with a solid foundation in Windows systems and IT support. Experienced in configuring systems and providing user support. Committed to problem-solving and eager to contribute to IT Asset Management and enterprise-level support through an Information Technology Internship.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advocate/GSA
Target
San Antonio, TX
04.2021 - Current
- Resolved escalated customer issues and responded to cashier assistance requests.
- Improved customer experience by identifying issues and implementing solutions.
- Supported front-end operations by assisting with register issues, overrides, and discrepancies.
- Trained and onboarded new team members on front-end procedures and POS systems.
- Provided hands-on training to team members transitioning into new front-end roles.
- Coordinated team break schedules to maintain lane coverage during peak hours.
- Performed cash office duties including audits, fund distribution, and reconciliation.
- Maintained organized workflows in a fast-paced, policy-driven environment.
- Collaborated with sales, marketing, and operations to meet service commitments.
Customer Service Cashier
Wallgreens
San Antonio, TX
03.2016 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints to restore satisfaction and maintain loyalty.
- Provided product inquiries and recommendations to guide customers in making informed purchases.
- Enhanced customer service experience by collaborating with team members to address customer needs.
- Collaborated with team members to facilitate smooth store operations.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH03.2027
Skills
IT skills
Hardware and software troubleshooting
System setup
New PC configuration
- Software installation and upgrades
- System imaging and OS installation
- Operating systems: Windows 10 and 11
- Active Directory basics
- Basic networking concepts
- Peripheral installation
- Printer configuration
- Microsoft Office Suite and Outlook
Certification
Actively studying for CompTIA A+ certification
Timeline
Service Advocate/GSA
Target
04.2021 - Current
Customer Service Cashier
Wallgreens
03.2016 - 09.2020
Bachelor of Science - Cyber Security
Southern New Hampshire University