Elnoria Stokes
CSR, Sales
BROOKLYN CENTER,MN
Overview
20
20
years of professional experience
Work History
CSR
Caliber Holdings LLC
Lewisville, Texas
03.2017 - 04.2025
- Provided accurate information about products and services to customers.
- Used various software programs, order management tools, and communication platforms effectively.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Processed orders, prepared correspondences, and completed required documentation.
- Managed difficult customer situations with professionalism and empathy.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Updated records with details of customer interactions and transactions.
- Documented all call information according to standard operating policies and procedures.
- Navigated multiple computer systems and utilized search tools to find information.
Lead CSR
Satcom Marketing LLC
Brooklyn Park, Minnesota
03.2005 - 03.2017
- Provided accurate information about products and services to customers.
- Processed orders, prepared correspondences, and completed required documentation.
- Contributed to team effort by meeting performance goals and assisting coworkers when needed.
- Completed tasks such as filing paperwork or organizing documents related to customer interactions.
- Trained new CSR's on company policies, procedures, and practices.
- Managed difficult customer situations with professionalism and empathy.
- Worked with other departments to ensure prompt resolution of customer concerns.
- Used multiple computer systems and search tools to find information.
- Monitored call volume and average call time to maximize performance and productivity.
- Updated and tracked all call information according to policies and procedures.
- Worked with internal departments to find resolutions and conduct further research on customer account.
- Introduced new or additional services or products.
Timeline
CSR
Caliber Holdings LLC
03.2017 - 04.2025
Lead CSR
Satcom Marketing LLC
03.2005 - 03.2017