Overview
Work History
Timeline
Generic

Elnoria Stokes

CSR, Sales
BROOKLYN CENTER,MN

Overview

20
20
years of professional experience

Work History

CSR

Caliber Holdings LLC
Lewisville, Texas
03.2017 - 04.2025
  • Provided accurate information about products and services to customers.
  • Used various software programs, order management tools, and communication platforms effectively.
  • Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
  • Processed orders, prepared correspondences, and completed required documentation.
  • Managed difficult customer situations with professionalism and empathy.
  • Contributed to team effort by meeting performance goals and assisting colleagues when needed.
  • Updated records with details of customer interactions and transactions.
  • Documented all call information according to standard operating policies and procedures.
  • Navigated multiple computer systems and utilized search tools to find information.

Lead CSR

Satcom Marketing LLC
Brooklyn Park, Minnesota
03.2005 - 03.2017
  • Provided accurate information about products and services to customers.
  • Processed orders, prepared correspondences, and completed required documentation.
  • Contributed to team effort by meeting performance goals and assisting coworkers when needed.
  • Completed tasks such as filing paperwork or organizing documents related to customer interactions.
  • Trained new CSR's on company policies, procedures, and practices.
  • Managed difficult customer situations with professionalism and empathy.
  • Worked with other departments to ensure prompt resolution of customer concerns.
  • Used multiple computer systems and search tools to find information.
  • Monitored call volume and average call time to maximize performance and productivity.
  • Updated and tracked all call information according to policies and procedures.
  • Worked with internal departments to find resolutions and conduct further research on customer account.
  • Introduced new or additional services or products.

Timeline

CSR

Caliber Holdings LLC
03.2017 - 04.2025

Lead CSR

Satcom Marketing LLC
03.2005 - 03.2017
Elnoria StokesCSR, Sales