Norette Kwizera
Avondale,Arizona
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure as DSP,BHT,Case Manager position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Hope Light Recovery Center
10.2022 - 05.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Intake Coordinator
Hope Light Recovery Center
10.2022 - 05.2023
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Behavioral Health Technician (BHT)
Hope Light Recovery Center
09.2022 - 05.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Direct Support Professional(DSP)
The Arc Of King Count
04.2017 - 11.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Supervised daily activities and provided assistance to staff.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Parking Manager
Diamond Packing Service(Google)
11.2017 - 09.2018
- Protected vehicles from storm damage by removing debris from lot.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Established team priorities, maintained schedules and monitored performance.
Direct Support Professional
Alfa Support Living
01.2017 - 03.2018
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
Uber Driver
Uber
05.2014 - 07.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Warehouse Associate
Foxconn Assembly LLC
06.2014 - 08.2015
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Line Server
Home Town Buffet
02.2013 - 04.2014
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Opened and closed food lines serving items such as food.
- Took customer orders and prepared take-out items.
- Served food according to temperature, safety and presentation guidelines.
- Cleaned and sanitized surfaces, tools and equipment.
Education
Accounting - Accounting
ISCG University
BUJUMBURA, BURUNDI02.2001
High School Diploma -
Lycée African
Bujumbura, Burundi07.1998
Skills
- Operational Standards
- Case Notes
- Crisis Intervention
- Recruitment
- Documentation
- Case Management Tracking
- Staff Training
- Direct Patient Care
- Patient Assessments
- Medical Records Management
Certification
- Certified BHT
- Certified Orientation and Safety,Arc of King County 2018.
- Certified 75Hours of DSHS Approve Long Term Care Worker Training, Alfa SLS 2017.
- Certified Core Basic Training, Alfa SLS 2017.
- Certified Nurse Delegation Core Training For Nursing Assistants, Alfa SLS 2017.
Languages
English
Full Professional
Kirundi
Native or Bilingual
French
Full Professional
Swahili
Full Professional
Kinyarwanda
Full Professional
Timeline
Case Manager
Hope Light Recovery Center
10.2022 - 05.2023
Intake Coordinator
Hope Light Recovery Center
10.2022 - 05.2023
Behavioral Health Technician (BHT)
Hope Light Recovery Center
09.2022 - 05.2023
Parking Manager
Diamond Packing Service(Google)
11.2017 - 09.2018
Direct Support Professional(DSP)
The Arc Of King Count
04.2017 - 11.2022
Direct Support Professional
Alfa Support Living
01.2017 - 03.2018
Warehouse Associate
Foxconn Assembly LLC
06.2014 - 08.2015
Uber Driver
Uber
05.2014 - 07.2017
Line Server
Home Town Buffet
02.2013 - 04.2014
Accounting - Accounting
ISCG University
High School Diploma -
Lycée African
- Certified BHT
- Certified Orientation and Safety,Arc of King County 2018.
- Certified 75Hours of DSHS Approve Long Term Care Worker Training, Alfa SLS 2017.
- Certified Core Basic Training, Alfa SLS 2017.
- Certified Nurse Delegation Core Training For Nursing Assistants, Alfa SLS 2017.
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