Eloina Ballinas
Bronx
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Seeking a responsible job with the opportunity to achieve professional challenges and help create more goals for myself personally and within the company or business.
Overview
12
12
years of professional experience
Work History
DMV Title Clerk
Bram Auto Group
08.2023 - Current
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping the office obtain trade titles in an efficient time manner.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
- Managed financial transactions accurately, balancing cash drawers and preparing deposits when needed.
- Contributed to smooth workflow in the office by cross-training in other departments as needed.
- Resolved customer complaints professionally, addressing concerns promptly and effectively.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Prepared tax and title documents to submit legal transfer work to DMV.
DMV clerk
Audi Manhattan
04.2021 - Current
- Prepared tax and title documents to submit legal transfer work to DMV.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted New York or Out of State Motor Vehicle Department to determine status of pending titles.
- Performed routine data entry or document management.
Receptionist
Audi Manhattan
01.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Hostess • Bartender
Buffalo Wild Wings
08.2020 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
Waitress • Bartender
Ruby Tuesday
03.2017 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
Hostess • Waitress, • Bartender
Chevy's Restaurant
07.2013 - 02.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Improved and applied social media marketing strategies to increase patronage.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Science - Human services
New York City College of Technology
2015
High School Diploma -
Theodore Roosevelt High School
06.2013
Skills
- Fast Learner
- Eager to learn and develop new knowledge
- Administrative Support
- Organized
- Able to follow directions and meet new challenges
- Open Availability
- Great hospitality
- Computer Skills
- Creative Solutions
- Microsoft Word
- Critical Thinking Skills
- Computerized Accounting
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
DMV Title Clerk
Bram Auto Group
08.2023 - Current
DMV clerk
Audi Manhattan
04.2021 - Current
Receptionist
Audi Manhattan
01.2021 - Current
Hostess • Bartender
Buffalo Wild Wings
08.2020 - 01.2021
Waitress • Bartender
Ruby Tuesday
03.2017 - 03.2020
Hostess • Waitress, • Bartender
Chevy's Restaurant
07.2013 - 02.2017
High School Diploma -
Theodore Roosevelt High School
Associate of Science - Human services
New York City College of Technology
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