Elois Ross
San Antonio,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager
Sodexo Food Service
06.2001 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Retail Manager
Sodexo Food Service
02.1991 - 06.2001
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Associate of Arts - Liberal Arts And Sciences
Kennedy King College
Chicago, ILSkills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Food Preparation and Safety
- Budget development
- Conflict Resolution
- Staff training/development
- Coaching and mentoring
- Customer Service
- Business Growth Initiatives
- Staff Training and Development
- Employee Motivation
- Revenue Growth
Certification
Food Safety Certification
Allergen Food Allergies Certification
OSHA General Industry Certification
Timeline
General Manager
Sodexo Food Service
06.2001 - Current
Retail Manager
Sodexo Food Service
02.1991 - 06.2001
Associate of Arts - Liberal Arts And Sciences
Kennedy King College
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