Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eloisa Aguilera

Pasadena

Summary

Highly motivated and strong management background in retail sales, fashion merchandising and customer sales experience. Quick and effective at decision making, demonstrating a high level of ownership and initiative, while maintaining excellent customer service throughout the sales process.

Overview

29
29
years of professional experience

Work History

Assistant Store Manager of Operations

Marshalls Store
07.2018 - Current
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.

Store Manager

Burlington Coat Factory
09.2017 - 10.2018
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to meet company demands.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Completed weekly schedules according to payroll policies.

Assistant Store Manager

Burlington Coat Factory
07.2009 - 10.2012
  • Manage specific sales departments on a daily basis.
  • Train and develop sales associates.
  • Assist in all areas of operations when needed.
  • Manage the flow of merchandise to the sales floor, markdown merchandise, execute merchandise plans as well as sign and recovery of the store.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Trained all new managers on store procedures and policies.

Area Manager

Burlington Coat Factory
08.2008 - 07.2009
  • Execute floor moves and coordinate sales promotions.
  • Assist with scheduling sales associates.
  • Provide guidance to all team members to expedite the flow of merchandise to the sales floor.
  • Ensure entire store team delivers a great customer service.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Verified that all merchandising standards were maintained on a daily basis.

Customer Service Manager

Burlington Coat Factory
05.2007 - 08.2008
  • Expedite front end lines, ensure the accuracy and efficiency in ringing sales.
  • Creating a mentality of great customer service by constantly coaching and training in friendliness and developing a can do attitude, and attack the job with passion.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Team Lead

RGIS Inventory Specialist
07.2000 - 05.2007
  • Achieve established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected.
  • Supervise ongoing inventories and other projects.
  • Hired and trained district employees at all levels.
  • Met with clients to schedule and discuss upcoming events.
  • Created and managed more than 50 confidential personnel records.

Department Manager

Kmart
04.1996 - 07.2000
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, check and credit card transactions.
  • Replenished floor stock and processed shipments to ensure product availability for customer.
  • Worked as a team member to provide the highest level of service to customers.
  • Verified that all merchandising standards were maintained on a daily basis.

Education

High School Diploma -

High School
Pasadena, TX
01.1995

Skills

  • Excellent time management
  • Reliable and dependable
  • Bilingual in Spanish
  • Exceptional multi-tasker
  • Superior organization skills

Languages

Spanish
Professional Working

Timeline

Assistant Store Manager of Operations

Marshalls Store
07.2018 - Current

Store Manager

Burlington Coat Factory
09.2017 - 10.2018

Assistant Store Manager

Burlington Coat Factory
07.2009 - 10.2012

Area Manager

Burlington Coat Factory
08.2008 - 07.2009

Customer Service Manager

Burlington Coat Factory
05.2007 - 08.2008

Team Lead

RGIS Inventory Specialist
07.2000 - 05.2007

Department Manager

Kmart
04.1996 - 07.2000

High School Diploma -

High School

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