Eloisa Franco
Whittier,CA
Summary
Detail-oriented office administrator with strong skills in calendar management and document preparation. Proven ability to maintain organized filing systems and effectively support team projects.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Secretary
Floor Maters Inc
Whittier, California
05.2020 - Current
- Managed office communications and maintained organized filing systems.
- Coordinated schedules and appointments for management and staff.
- Prepared meeting agendas and took detailed minutes during discussions.
- Handled incoming calls and directed inquiries to appropriate departments.
- Assisted in document preparation and ensured compliance with company policies.
- Maintained office supplies inventory and placed orders.
- Supported team projects by organizing logistics and scheduling resources.
- Collaborated with vendors to ensure timely delivery of services and materials.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors and directed to appropriate location or person.
- Placed orders for office supplies to ensure availability for staff. as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Sent and distributed mail and parcels.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Sales Manager
Bank of America
Brea, California
08.2016 - 07.2018
- Managed a team of sales representatives to achieve departmental goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Analyzed market trends to identify new business opportunities for growth.
- Developed sales strategies to enhance customer engagement and satisfaction.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Oversaw compliance with regulatory requirements in all sales activities.
- Resolved customer complaints regarding sales and service.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Maintained accurate records of all transactions between customers and company representatives.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Store Manager
Rubio's Coastal Grill
La Habra, California
06.2009 - 06.2015
- Supervised daily operations to ensure service quality and customer satisfaction.
- Trained and mentored staff on company policies and customer service standards.
- Managed inventory levels to maintain product availability and minimize waste.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented promotional strategies to enhance customer engagement and sales.
- Coordinated scheduling to optimize labor efficiency during peak hours.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Sonora High School
La Habra, CaliforniaSkills
- Office management
- Document management
- Schedule coordination
- Filing systems
- Customer relationship management
- Inventory management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Secretary
Floor Maters Inc
05.2020 - Current
Sales Manager
Bank of America
08.2016 - 07.2018
Store Manager
Rubio's Coastal Grill
06.2009 - 06.2015
Sonora High School