Eloisa Leon Hernandez
Server, Hostess, Cashier
Graham,WA
Summary
Dynamic server manager with a strong work ethic and exceptional customer service skills, honed at Los Amigos Taqueria. Expert in guest engagement and food safety practices, I enhanced customer satisfaction through personalized service and effective team collaboration, ensuring a seamless dining experience while training new hires to uphold high standards.
Overview
2024
2024
years of professional experience
1
1
Language
Work History
Server
La Tentación Tacos and Tequila
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Warehouse Employee
Amazon DWA9
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
Server Manager
Los Amigos Taqueria
08.2022 - 10.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Warehouse Employee
REI Distribution Center
03.2022 - 08.2022
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Collaborated with team members to achieve daily pick and pack goals.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Maintained clean and safe work environment.
- Maximized storage space utilization through careful organization of products on shelves and racks.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
Education
Graham Kapowsin High School
Graham, WA2013
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Team collaboration
Cash handling
Food running
Order management
Supply restocking
Exceptional customer service
Table bussing
Memory retention
Beverage preparation
Guest seating
Quality control
Food safety practices
Order accuracy
Timeline
Server Manager
Los Amigos Taqueria
08.2022 - 10.2023
Warehouse Employee
REI Distribution Center
03.2022 - 08.2022
Server
La Tentación Tacos and Tequila
Warehouse Employee
Amazon DWA9
Graham Kapowsin High School