Summary
Overview
Work History
Education
Skills
Timeline
Intern

Eloisa Leon Hernandez

Server, Hostess, Cashier
Graham,WA

Summary

Dynamic server manager with a strong work ethic and exceptional customer service skills, honed at Los Amigos Taqueria. Expert in guest engagement and food safety practices, I enhanced customer satisfaction through personalized service and effective team collaboration, ensuring a seamless dining experience while training new hires to uphold high standards.

Overview

2024
2024
years of professional experience
1
1
Language

Work History

Server

La Tentación Tacos and Tequila
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Warehouse Employee

Amazon DWA9
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.

Server Manager

Los Amigos Taqueria
08.2022 - 10.2023
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Warehouse Employee

REI Distribution Center
03.2022 - 08.2022
  • Streamlined order processing with the effective use of barcode scanners and warehouse management software.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
  • Maintained clean and safe work environment.
  • Maximized storage space utilization through careful organization of products on shelves and racks.
  • Supported warehouse operations by participating in cross-functional teams for process improvements.

Education

Graham Kapowsin High School
Graham, WA
2013

Skills

Strong work ethic

Timeline

Server Manager

Los Amigos Taqueria
08.2022 - 10.2023

Warehouse Employee

REI Distribution Center
03.2022 - 08.2022

Server

La Tentación Tacos and Tequila

Warehouse Employee

Amazon DWA9

Graham Kapowsin High School

Similar Profiles

CREATE PROFILE
Eloisa Leon Hernandez Server, Hostess, Cashier