Eloisa Solis
Houston,TX
Summary
Results-driven healthcare operations professional with over 15 years of progressive experience in clinic operations, provider relations, and practice management across multi-site medical groups. Proven track record of improving workflows, supporting providers, optimizing patient experience, and leading high-performing teams in fast-paced healthcare environments. Bilingual in English and Spanish with strong expertise in operational strategy, performance improvement, and cross-functional collaboration.
Overview
18
18
years of professional experience
Work History
Physician Business Manager
WellMed Medical Group
Houston, TX
01.2025 - 09.2025
- Oversaw daily operations across assigned clinics, ensuring alignment with organizational goals, quality metrics, and financial performance targets.
- Partnered with physicians and leadership to improve workflows, patient flow, and care delivery processes.
- Led and supported multidisciplinary teams, strengthening accountability, engagement, and operational consistency.
- Monitored KPIs, productivity metrics, and compliance standards to drive continuous improvement initiatives.
- Collaborated with corporate stakeholders on strategic projects and operational priorities.
Clinic Operations Coordinator
WellMed Medical Group
Houston, TX
01.2022 - 01.2024
- Coordinated day-to-day clinic operations, supporting providers and staff to ensure efficient workflow and high patient satisfaction.
- Assisted with staffing coordination, scheduling optimization, and operational reporting.
- Supported quality initiatives, audits, and process improvements across clinic operations.
- Acted as liaison between clinical teams and administrative leadership.
Patient Service Representative
WellMed Medical Group
Houston, TX
01.2021 - 01.2022
- Delivered front-line patient support including scheduling, intake coordination, insurance verification, and issue resolution.
- Maintained accurate patient records while ensuring HIPAA compliance.
- Built strong relationships with patients through professional and compassionate service.
Manager of Operations
Medicorp, P.A.
Houston, TX
01.2013 - 01.2021
- Directed clinic operations including staffing, budgeting support, workflow improvement, and performance monitoring.
- Supervised administrative and clinical support staff, providing coaching, training, and performance management.
- Implemented operational enhancements that improved efficiency, patient throughput, and service quality.
- Partnered with physicians to support growth initiatives and operational planning.
- (acquired by WellMed)
Front Desk Receptionist
Medicorp, P.A.
Houston, TX
01.2008 - 01.2013
- Managed front office operations, including patient scheduling, intake, and insurance verification.
- Supported clinical workflow by coordinating communication across care teams.
- Maintained organized records and ensured positive patient experiences.
Education
Associate in Science (A.S.) -
The College of Health Care Professions
Houston, TXMedical Assistant Certificate -
Texas School of Business
Houston, TXSkills
- Healthcare Operations
- Provider Relations
- Practice Management
- Workflow Optimization
- Team Leadership
- Performance Metrics (KPIs)
- Patient Experience Improvement
- Operational Strategy
- Process Improvement
- Compliance & Quality Support
- EMR/EHR Systems
- Microsoft Office & Reporting Tools
Timeline
Physician Business Manager
WellMed Medical Group
01.2025 - 09.2025
Clinic Operations Coordinator
WellMed Medical Group
01.2022 - 01.2024
Patient Service Representative
WellMed Medical Group
01.2021 - 01.2022
Manager of Operations
Medicorp, P.A.
01.2013 - 01.2021
Front Desk Receptionist
Medicorp, P.A.
01.2008 - 01.2013
Associate in Science (A.S.) -
The College of Health Care Professions
Medical Assistant Certificate -
Texas School of Business