Eloisa Volpe
Fernando Sosa, M.D.
LAREDO,TX
2027
years of professional experience
Dynamic Office Manager with proven success at Fernando Sosa, M.D., enhancing operational efficiency and team performance. Expert in payroll processing and employee training, fostering a collaborative environment that improved staff retention by 20%. Adept at managing inventory and ensuring compliance, while delivering exceptional customer service and building strong relationships with patients and vendors.
Work History
Office Manager
11 Years 5 Months- Manage daily operations of a busy pediatric medical office.
- Supervise and lead a team of up to eight employees.
- Coordinate staffing schedules and oversee office workflow.
- Recruit, hire, onboard, and train new employees.
- Conduct employee performance evaluations and provide ongoing coaching.
- Process payroll and maintain employee records.
- Manage accounts payable and accounts receivable functions.
- Order and maintain inventory of office supplies and medical materials.
- Coordinate vaccine ordering and inventory management.
- Ensure compliance with OSHA regulations, fire safety requirements, and office policies.
- Maintain accurate patient medical records and office documentation.
- Prepare and submit required reports to the local health department.
- Foster positive relationships with patients, families, vendors, and healthcare providers.
Health Careers Coordinator
- Coordinated scheduling for educational programs and events, ensuring efficient resource allocation.
- Managed communication between faculty, students, and external partners to streamline project workflows.
- Assisted in developing training materials to enhance program effectiveness and participant engagement.
- Supported data collection and analysis to evaluate program outcomes and improve service delivery.
- Facilitated workshops and meetings, promoting collaboration among interdisciplinary teams for health education projects.
- Developed promotional materials to increase awareness of community health resources and services offered by AHEC.
- Maintained accurate records of program activities and outcomes, ensuring compliance with institutional reporting standards.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
Bachelor of Science - Buisness Administration Healthcare Management
Skills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Clear oral/written communication
Scheduling and calendar management
Administrative support
Payroll processing
Bookkeeping
Document management
Payroll and budgeting
Clerical support
Account reconciliation
Credit and collections
Relationship building
Mail handling
Scheduling
Scheduling coordination
Inventory control
Staff management
Employee supervision
Operations management
Human resources
Conflict management
Staff hiring
Supply management
Administrative oversight
Employee training
Documentation and control
Policy implementation
Staff training
Multitasking and organization
Multitasking Abilities
Reliability
Excellent communication
Team collaboration
Active listening
Verbal and written communication
Phone and email etiquette
Timeline
Office Manager
Fernando Sosa, M.D.
01.2015 - CurrentRead More
Health Careers Coordinator
University of Texas Health Science Center Laredo/Area Health Education Center (UTHSCSA/AHEC)
2008 - 2013Read More
American InterContinental University
Bachelor of Science from Buisness Administration Healthcare Management
Read More