Eloise Raymond
Enumclaw,WA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
AJP Enterprises
08.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Increased sales by 20%.
Timeshare Sales
VI Resorts
01.2023 - 02.2023
- Reached or exceeded sales quotas and preset personal performance goals.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Collaborated with internal departments and external partners to finalize sales transactions.
- Maintained client lead database and consistently updated information to keep data current.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Prepared pricing agreements and contracts to close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
- Demonstrated impressive knowledge of consultative sales principles and practices, resulting in 20% increase in sales
- Built professional sales presentations to promote services to groups of potential customers
- Developed top-tier negotiating skills and turned customer objections into sales opportunities
- Reached or exceeded sales quotas and preset personal performance goals
Education
Bachelor of Science - Criminal Justice
Hawaii Pacific University
Honolulu, HI06.2027
High School Diploma -
Penn Foster High School
Scranton, PA10.2022
Skills
- Shift Checklists
- Balance Accounts
- Behavior Redirection
- Team Assessment
- Account Management
- Coaching and Mentoring
- Teamwork and Collaboration
- POS Transactions
- Safety
- Leadership
- Performance Evaluations
- Inventory Accuracy
Certification
- Certified Team Lead, AJP Enterprises - May 2023
- Food Handler's Permit
Timeline
Timeshare Sales
VI Resorts
01.2023 - 02.2023
Team Leader
AJP Enterprises
08.2021 - Current
Bachelor of Science - Criminal Justice
Hawaii Pacific University
High School Diploma -
Penn Foster High School
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