Eloise Schoeman
Newcastle ,WA
Summary
Dynamic leader and former owner of Smart Start Aftercare, I excel in customer relations and small business operations. Leveraging strong communication and relationship-building skills, I've successfully managed teams, fostered client loyalty, and propelled business growth. Known for innovative solutions and a keen ability to adapt, I bring both hard and soft skills to drive success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Smart Start Aftercare (school)
08.2014 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
Education
No Degree - CNA
Health Professionals Institute
Federal Way, WA11-2024
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
- Supervised team of 4 staff members.
- Achieved success through effectively helping with homework, caring, lesson planning, dietary needs, health care and learning disabilities.
Certification
CNA - Certified Nursing Assistant
Child Care
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Owner
Smart Start Aftercare (school)
08.2014 - 01.2024
CNA - Certified Nursing Assistant
Child Care
No Degree - CNA
Health Professionals Institute
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