Eloise Steen
San Clemente,CA
Summary
Dedicated and results-driven Real Estate Agent with a proven track record of success, seeking to leverage my expertise, client-focused approach, and the valuable experience gained at the McGuire Team of RE/MAX Select One. Committed to delivering exceptional service, driving sales, and exceeding client expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
McGuire Team RE/MAX Select One
02.2022 - Current
- Guide clients through the home buying and selling process, ensuring their comfort and confidence at every step.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Perform comprehensive comparative market analysis to provide clients with accurate and data-driven insights.
- Utilize market trends and data to help clients make informed decisions about pricing and offers.
- Deliver luxury-level service, paying attention to every detail and going the extra mile for clients.
- Offer personalized home and neighborhood tours, ensuring clients make well-informed decisions regarding their real estate choices.
- Skillfully negotiate on behalf of clients to secure the best possible deals, whether buying or selling.
- Establish appointments with clients to gain a deep understanding of their preferences, goals, and expectations.
- Attend regular coaching calls by Tom Ferry and benefit from mentorship.
- Collaborate with mortgage companies to accurately determine loan and mortgage options for clients.
Office Administrator/Client Concierge
McGuire Team RE/MAX Select One
01.2021 - 07.2022
- Provided top-tier client concierge service, ensuring a seamless experience for real estate clients, enhancing their overall satisfaction.
- Proficiently managed a wide range of general clerical duties, including filing, photocopying, faxing, and the maintenance of organized file systems and CRM databases.
- Demonstrated professionalism when answering phones, delivering exceptional service to clients, and effectively addressing inquiries and concerns.
- Successfully prepared and organized open houses, meticulously presenting properties to their full potential to attract prospective buyers.
- Skillfully scheduled and organized events, photo shoots, inspections, and client appointments, demonstrating a keen attention to detail.
Promotional Model and Brand Ambassador
Bridge Syndicate
04.2017 - 02.2021
- Expertly communicate with customers to raise product awareness and drive sales, effectively promoting products.
- Successfully oversee and manage brands at events, collaborating with multiple vendors to ensure brand representation and success.
- Trained and mentored a team of 20 new employees, equipping them with the necessary knowledge and skills to excel in their roles.
- Significantly contributed to the company's financial success by increasing brand sales and delivering exceptional service.
- Collaborated with multiple companies to expand their brand presence and optimize sales, fostering beneficial partnerships.
- Established a cohesive teamwork system to ensure customer satisfaction and boost overall productivity.
Sales Representative
Nutrition Zone
01.2014 - 03.2017
- Effectively oversaw the sales department, ensuring the provision of valuable information to customers regarding nutritional supplements.
- Spearheaded promotional demonstrations to highlight products, capturing the interest of potential customers and expanding the client base.
- Enhanced sales performance by cultivating a strong work ethic and delivering comprehensive information about the promoted brand.
- Possessed a deep understanding of nutritional products, nutrition, and fitness, enabling me to provide informed guidance to customers.
- Adept at resolving customer dissatisfaction and addressing issues in a proactive and constructive manner.
Education
Bachelor of Arts - Psychology
California State University - Fullerton
Fullerton, CA06.2020
Skills
- Client Satisfaction
- Contract Negotiation
- Lead Follow up
- Communication Skills
- Problem Solving
- Comparative Market Analysis
- Proficient in Computer Software: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Photoshop and Canva
- Rental Management
- Personalized Property Tours
- Escrow Management
- Client Needs Assessment
- Strong Organizational Skills
- Competent in Real Estate Software: Zipforms, Multiple Listing Service (MLS), Customer Relationship Management (CRM) and Online Marketing Tools
Certification
- Licensed Real Estate Agent - 2022-2026
Timeline
Real Estate Agent
McGuire Team RE/MAX Select One
02.2022 - Current
Office Administrator/Client Concierge
McGuire Team RE/MAX Select One
01.2021 - 07.2022
Promotional Model and Brand Ambassador
Bridge Syndicate
04.2017 - 02.2021
Sales Representative
Nutrition Zone
01.2014 - 03.2017
Bachelor of Arts - Psychology
California State University - Fullerton
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