E'LON JOHNSON
Chicago
Summary
Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Service Advocate
Target
Chicago
03.2024 - Current
- Provide exceptional customer service while assisting guests with returns, exchanges, and purchases.
- Process payments and online orders accurately and efficiently.
- Manage Drive-Up and Order Pickup services while maintaining speed and accuracy.
- Handle damaged merchandise, donations, and inventory processing.
- Assist guests in ordering products online and resolving concerns.
- Maintain a clean, organized, and professional service desk environment.
Online Pickup Associate
Walmart
Hammond
06.2023 - 02.2024
- Prepared and fulfilled online customer orders with accuracy and attention to detail.
- Assisted customers with order pickup and delivery services.
- Utilized handheld scanners and inventory management systems.
- Resolved customer concerns and provided excellent customer support.
- Trained new associates on order fulfillment procedures and customer service expectations.
Housewares Associate
Walmart
Schererville
06.2021 - 06.2022
- Guided customers in locating merchandise and provided detailed product information.
- Arranged shelves, displays, and inventory to enhance product visibility and accessibility.
- Organized shelves, displays, and inventory to maintain store standards.
- Collaborated with team members to ensure a clean and inviting shopping environment.
Education
Bachelor of Arts - Liberal Arts and Sciences (Pre-Nursing)
University of Illinois Chicago (UIC)
Chicago, IL 05.2022 - 12.2026
Skills
- Customer Service
- Patient & Guest Relations
- Customer Inquiries
- Complaint handling
- Conflict Resolution
- De-escalation
- Decision making
- Needs assessment
- Lead Generation
- Data management
- Online Order Fulfillment
- Customer Billing
- Inventory Management
- Microsoft Office
- Google Workspace
- Data entry accuracy
- Time management
- Attention to detail
- Problem solving
- Complex problem solving
- Team Collaboration
- Teamwork skills
- Calm under pressure
- Professionalism
- Call center
- Call center
Coursework
- Biological Sciences
- Microbiology Laboratory
- Elementary Spanish I, II, III, IV
- Anatomy
- General Organic Chemistry
Timeline
Service Advocate
Target
03.2024 - Current
Online Pickup Associate
Walmart
06.2023 - 02.2024
Bachelor of Arts - Liberal Arts and Sciences (Pre-Nursing)
University of Illinois Chicago (UIC)
05.2022 - 12.2026
Housewares Associate
Walmart
06.2021 - 06.2022