Elon Redding
Stone Mountain,GA
Summary
Skilled Underwriter Service Assistant specializing in Front End and Back End Audit Production, offering more than 9 years of experience to a growing organization. Highly adept in underwriting moderate to complex policies. Team oriented with high experience in coaching, enhancing customer service experience, and great communication skills with the goal of expanding insurance knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Underwriting Service Assistant
State Farm
03.2024 - Current
- Perform auditing work in accordance with rigorous auditing standards and principles.
- Organize workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Increased daily audit completions by 25% to assist in out of compliance audit goal of 981 and below.
- Input financial data and produced reports using ConnecZ
- Participate in monthly projects such as coaching, mentorship, and analytic to assist in improving business needs of the underwriting department.
- Contribute to a positive working environment by fostering open communication among team members and promoting collaboration throughout the department.
Underwriting Service Assistant
STATE FARM INSURANCE CORPORATION
02.2019 - 03.2024
- Assisted Underwriters by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Provided high level of critical thinking and research with review, classifications, coding and rating of business line applications.
- On-Site Support for Learning Facilitators for 2 audit teams in training of new learners for Business Lines Fire Production roles.
- Proactively identified areas for process improvement within the underwriting department.
Sales and Service Representative
STATE FARM INSURANCE CORPORATION
03.2015 - 01.2019
- Daily answered phones for inquiries and service needs of prospect and customers
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Manually rated premiums for new business for fire, home, and auto policies.
- Increased sales by offering advice on purchases and promoting additional products.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Radiologic Technology
Georgia Perimeter College
Decatur, GA09.2023
Skills
- Customer Relationship Management
- Critical Thinking
- Mentorship
- Team Resource
- Leadership Skills
- Problem-Solving Skills
- Communication Skills
- On-Site Support
Certification
- Claim Adjuster License, RSThomas of Property & Casualty - Completed 2020
Timeline
Underwriting Service Assistant
State Farm
03.2024 - Current
Underwriting Service Assistant
STATE FARM INSURANCE CORPORATION
02.2019 - 03.2024
Sales and Service Representative
STATE FARM INSURANCE CORPORATION
03.2015 - 01.2019
Associate of Science - Radiologic Technology
Georgia Perimeter College
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