ELONA RUSTEMLLIU
WEST NEW YORK,NJ
Summary
Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Working effectively with cross-functional teams in ensuring operational and service excellence. Result-focused with proven track record regarding improvements in efficient workflow management.
Overview
10
10
years of professional experience
Work History
Community Consultant
Avalon Bowery/Morningside Park
New York, NY
01.2024 - Current
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Greeted potential tenants and provided information about the property.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Bar Manager
The Highwood
Weehawken, NJ
08.2021 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Customer Success Manager
Bloomingdale's
Short Hills, NJ
01.2019 - 06.2021
- Accelerated efficiency of operations and customer service by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
- Hired, managed, developed and trained staff / established and monitored goals
- Monitored metrics and developed actionable insights to improve efficiency and performance. – Increased quarterly sales revenue by 117%
- Oversaw employee performance, delivered consistent growth in KPIs
- Attained quality assurance program, including on-site evaluations, internal audits and customer surveys.
Operations Assistant Manager
Bloomingdale's
Short Hills, NJ
05.2018 - 01.2019
- Oversaw day-to-day operations, including supervising 60+ person team across 20+ counters
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
- Launched 2 new cosmetic counters and exceeded sales projections for both
- Increased sales from the #1 beauty event of the season by 43% vs LY – improved from $84K to $120K
Event Manager/Bridal Attendant
Il Villaggio
Carlstadt, NJ
04.2014 - 05.2018
- Managed all aspects of events with 80-200+ guests from start to finish
- Fulfilled administrative logistics of events planning, contract signing, event booking and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
Education
NJ Real Estate License - Real Estate
Signature Realty
Summit, NJ06.2022
Bachelor of Science - Business/Corporate Communications
Baruch College
New York, NY05.2018
Skills
- Client Relations and Retention
- Ability to work independently and as part of a team
- Excellent organizational and multitasking abilities
- Conflict Resolution Techniques
- Effective Workflow Management
- Strong interpersonal and communication skills
Timeline
Community Consultant
Avalon Bowery/Morningside Park
01.2024 - Current
Bar Manager
The Highwood
08.2021 - Current
Customer Success Manager
Bloomingdale's
01.2019 - 06.2021
Operations Assistant Manager
Bloomingdale's
05.2018 - 01.2019
Event Manager/Bridal Attendant
Il Villaggio
04.2014 - 05.2018
NJ Real Estate License - Real Estate
Signature Realty
Bachelor of Science - Business/Corporate Communications
Baruch College
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