KAY CLINTON
Woodland Hills,CA
Summary
Results-driven leasing and customer service professional with 7+ years of experience in sales, leadership, operations, and client relations. Currently serving as a Community Consultant with AvalonBay Communities, supporting leasing performance, occupancy goals, prospect engagement, and exceptional resident experiences. Recognized for strong communication, adaptability, and the ability to build lasting relationships in fast-paced environments. Proven strengths in problem-solving, team support, operational efficiency, and delivering results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Consultant
Avalonbay Communities Inc
Woodland Hills, CA
03.2025 - Current
- Drive leasing performance through guided and self-guided tours, proactive lead follow-up, and consultative sales strategies.
- Build strong relationships with prospects and residents while delivering a high-level customer experience.
- Support occupancy goals through timely outreach, lead management, and resident retention efforts.
- Maintain expert knowledge of pricing, availability, floorplans, and community amenities to match prospects with the best apartment home.
- Coordinate daily leasing office operations, ensuring responsiveness, organization, and smooth prospect experiences.
- Assist with move-in preparation, application follow-up, and communication throughout the leasing process.
- Resolve resident concerns professionally while maintaining positive community relationships.
- Support onboarding and training of new team members on systems, processes, and customer service standards.
- Ensure compliance with Fair Housing standards, company policies, and operational procedures.
EBCD Education & Enrollment Specialist
Radnet
Thousand Oaks, CA
01.2024 - 02.2025
- Increased program enrollments by educating patients on the benefits of early detection services.
- Improved participation through clear, consultative conversations and personalized guidance.
- Partnered with front desk staff to strengthen communication and increase patient awareness.
- Developed outreach strategies to promote program visibility within the patient community.
- Maintained secure and accurate patient records while ensuring HIPAA compliance.
Patient Service Representative
RadNet
West Hills, CA
04.2023 - 01.2024
- Managed appointment scheduling, cancellations, and rescheduling in a high-volume environment.
- Verified insurance information, processed authorizations, and assisted with billing inquiries.
- Maintained accurate patient records and documentation while ensuring HIPAA compliance.
- Served as a primary point of contact for patients, delivering professional and compassionate customer service.
- Handled front desk operations including phones, check-in/check-out, and payment processing.
- Coordinated with clinical staff to improve workflow and ensure timely service.
- Supported administrative operations through records management and scheduling systems.
Sales Team Leader
Prestige Marketing
Orlando, FL
01.2020 - 03.2023
- Led and motivated a high-performing sales team to exceed daily and monthly goals.
- Trained and onboarded new hires on sales techniques, customer engagement, and product knowledge.
- Monitored team performance and provided coaching to improve results and consistency.
- Built strong customer relationships through consultative selling and personalized service.
- Supported recruiting efforts and helped develop a positive, goal-oriented team culture.
- Tracked sales activity and adjusted strategies to improve conversion performance.
Assistant Store Manager
Little Caesars Pizza
Ocala, FL
05.2017 - 01.2020
- Supervised daily operations, ensuring compliance with cash handling procedures, bank deposits, safety protocols, and food quality standards.
- Led training and development for new employees to uphold service standards and operational procedures.
- Monitored inventory levels and coordinated supply orders to maintain adequate stock and minimize disruptions.
- Supported team performance in a fast-paced environment while maintaining customer satisfaction.
- Assisted with scheduling, shift coverage, and day-to-day operational efficiency.
Education
High School Diploma - Business Administration And Management
Western Governors University
Salt Lake City, UT06.2025
Skills
- Leasing & Sales Performance
- Prospect Tours & Lead Conversion
- Resident Relations & Retention
- Team Leadership & Training
- Customer Service Excellence
- Fair Housing Compliance
- Lead Follow-Up & CRM Management
- Property Management Software
- Conflict Resolution
- Microsoft Office Suite
Certification
Certified Medical Assistant
Timeline
Community Consultant
Avalonbay Communities Inc
03.2025 - Current
EBCD Education & Enrollment Specialist
Radnet
01.2024 - 02.2025
Patient Service Representative
RadNet
04.2023 - 01.2024
Sales Team Leader
Prestige Marketing
01.2020 - 03.2023
Assistant Store Manager
Little Caesars Pizza
05.2017 - 01.2020
High School Diploma - Business Administration And Management
Western Governors University