Mya Hughes
Cockeysville,MD
Summary
Detail-oriented and reliable professional skilled in managing multiple priorities while maintaining a positive outlook.
Demonstrated ability to take on additional responsibilities to drive team success and achieve organizational objectives.
Committed to fostering a collaborative environment that enhances productivity and morale.
Proven track record of delivering
results through effective time management and proactive problem-solving skills.
Overview
4
4
years of professional experience
Work History
Community Consultant
AvalonBay
Cockeysville
06.2024 - Current
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Facilitated workshops and events that fostered relationships among residents and local businesses
- Collaborated with property management to address resident concerns and improve service delivery
- Conducted surveys to gather feedback, analyze data, and implement actionable improvements
- Actively apart of the Avalon Hunt Valley West lease up, contributing to rapid occupancy growth through leasing tours and application processing
- Assisted each property in our neighborhood on a consistent basis in order to familiarize myself with each office's daily'sactivities.Developed partnerships with local businesses
- Trained new staff on community engagement best practices and operations/ procedures.
- Managed communication channels between residents and management for timely updates and support.
- Created monthly reports summarizing progress on ongoing projects within the community.
Leasing Agent
Morgan Properties
Gwynn Oak, Maryland
02.2024 - 06.2024
- Conducted property tours and showcased amenities to prospective tenants, enhancing leasing opportunities.
- Managed tenant inquiries and maintained communication to foster positive relationships and satisfaction.
- Developed marketing strategies for vacant units, utilizing online listings and social media platforms effectively.
- Collaborated with maintenance teams to address tenant concerns promptly, improving overall tenant retention.
- Trained new staff on leasing procedures and customer service standards, promoting team efficiency and effectiveness.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collected rent and tracked resident payments and information in computer system.
Leasing Agent
Continental Realty Corporation
Towson, Maryland
01.2023 - 02.2024
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Greeted clients, showed apartments, and prepared leases.
- Assisted in processing applications and lease agreements, ensuring accuracy and compliance with policies.
Education
Dulaney High School
Lutherville, MDSome College (No Degree) - Accounting And Finance
University of Maryland Global Campus
Hyattsville, MDSkills
- Community Engagement
- Leasing & Sales
- Conflict Resolution
- Fair Housing Compliance
- Customer Service
- Property Operations
Affiliations
- Accounting Club Member
- Study Abroad: Tokyo Japan, June 2025
Timeline
Community Consultant
AvalonBay
06.2024 - Current
Leasing Agent
Morgan Properties
02.2024 - 06.2024
Leasing Agent
Continental Realty Corporation
01.2023 - 02.2024
Dulaney High School
Some College (No Degree) - Accounting And Finance
University of Maryland Global Campus