Elonda Lewis
Mesa,AZ
Summary
Skilled in delivering outstanding customer service, adept at managing high call volumes and facilitating timely issue resolution through diverse communication channels.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Bakkt
Scottsdale, Arizona
09.2023 - Current
- Provided superior customer support via voice, email, and chat platforms.
- Assisted customers in making new bookings and modifying travel arrangements.
- Guided users in navigating the website and utilizing self-booking tools.
- Documented and escalated customer issues to ensure timely resolution of complaints.
Sales Development Representative
Sunrun
Scottsdale, Arizona
08.2019 - 09.2022
- Handled high volume of inbound and outbound calls regarding solar products.
- Educated prospective customers about advantages of solar energy.
- Addressed objections to deliver exceptional customer experiences.
Recruiter
Sharecare Inc
Mesa, Arizona
10.2016 - 02.2019
- Reviewed applicant qualifications and matched candidates to suitable job opportunities.
- Completed new hire paperwork and contributed to development of job descriptions.
- Collaborated with hiring managers to evaluate staffing requirements.
Medical Claims Examiner
Cognizant
Phoenix, Arizona
03.2015 - 09.2016
- Reviewed and processed complex insurance claims for accuracy and compliance.
- Ensured adherence to government regulations and internal policies throughout claim evaluation.
- Determined payment eligibility based on specific plan details and requirements.
Front Desk Clerk
Scottsdale Medical Imaging, Ltd
Scottsdale, Arizona
01.2014 - 02.2015
- Verified insurance eligibility and obtained pre-authorizations efficiently.
- Facilitated communication with payors, referring physicians, and patients to ensure clarity.
- Supported radiology staff in managing operations within a high-volume medical office.
Receptionist
Scottsdale Treatment Institute
Scottsdale, Arizona
12.2012 - 01.2014
- Scheduled exams and classes for court-mandated treatment programs efficiently.
- Executed office duties, including filing, phone management, chart retrieval, and sample collection.
Education
Some College (No Degree) - Medical Administrative Assistant
Concorde Career College
San Bernardino, CASkills
- Customer support and service
- Booking assistance
- Website navigation
- Issue escalation
- Call management
- Solar energy education
- Objection handling
- Applicant review
- New hire processing
- Job description development
- Staffing assessment
- Insurance claims processing
Accomplishments
- Maintained perfect attendance and consistently achieved top QA (Quality Assurance) scores, demonstrating strong work ethic and attention to detail.
Timeline
Customer Service Agent
Bakkt
09.2023 - Current
Sales Development Representative
Sunrun
08.2019 - 09.2022
Recruiter
Sharecare Inc
10.2016 - 02.2019
Medical Claims Examiner
Cognizant
03.2015 - 09.2016
Front Desk Clerk
Scottsdale Medical Imaging, Ltd
01.2014 - 02.2015
Receptionist
Scottsdale Treatment Institute
12.2012 - 01.2014
Some College (No Degree) - Medical Administrative Assistant
Concorde Career College