Elora Segura
Statesville
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment, as well as sanitary and food safety practices. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Server
Cracker Barrell Old Country Store
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
To Go Server
Cracker Barrell Old Country Store
08.2024 - 09.2024
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
Restaurant Hostess
Cracker Barrell Old Country Store
08.2023 - 07.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Education
High School Diploma -
- Entrepreneurial/business school
- Got out into the community
- Attended ribbon cuttings
- Cut ribbons for the mayor of Hickory
- Public speaking
- Business Connections
- A Honor Roll [Fall and Spring 2024]
High School Diploma -
05-2025
- 4.2 GPA
- Magna Cum Laude
- A Honor Roll [Fall and Spring 2025]
Associate of Science - Accounting And Finance
05-2027
Dual enrolled during senior year of high school. Completed following courses:
- Principles of Microeconomics
- English 111 - Writing and Inquiry
- Quantitative Literacy
- Principles of Macroeconomics
Set to complete Interpersonal Communications on July 25th, 2025. Will enroll at Mitchell for Associates in Accounting and Finance in the fall of 2025.
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server - Cracker Barrell Old Country Store
09.2024 - Current
To Go Server - Cracker Barrell Old Country Store
08.2024 - 09.2024
Restaurant Hostess - Cracker Barrell Old Country Store
08.2023 - 07.2024
Tree of Life Christian Academy - High School Diploma,
West Iredell High School - High School Diploma,
Mitchell Community College - Associate of Science, Accounting And Finance
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