Eloui Paradisso
E-commerce Account Manager
New York,NY
Summary
International Business Management - Effectual professional with experience as a Client Success Manager. An expert at identifying opportunities. Looking to add value to and a company where I can grow and build.
Overview
13
13
years of professional experience
Work History
E-commerce Specialist
Avanti Conglomerate
1 2020 - Current
- Day-to-day management of eCommerce site operations (content/products)
- Creating & maintaining listings for new products in different marketplaces
- Search engine optimization of product pages, content, and images
- Experience using Seller Cloud
- Manage the daily operations for FBA and FBM
- Manage inventory within Amazon’s FBA system
- In charge of creating competitor analysis and creating marketing strategies such as top keyword analysis to drive sales on marketplaces
- Write an attractive and concise copy for products.
Client Success Manager
Windsor Global Product
01.2019 - 04.2020
- Develop and maintain business relationships with other wholesale buyers
- Manage the Customer Service Representatives associates that conduct inbound and outbound customer contact to resolve customer inquiries
- Responsible for weekly and monthly sales reports, sharing insights and recommendations to help drive sales which include implementing strategies to boost and maintain product rankings
- Increase listing visibility and traffic through marketplace tools and promotions which include ensure products are accurately described, priced and marketed
- Manage the day to day responsibilities for Amazon FBA.
Account Manager
Digitech Source Corp.
02.2014 - 12.2018
- Responsible for every ecommerce marketplace was in healthy status
- Made sure every ticket was closed, every email was answered and every case was resolved in a timely matter
- Ran campaigns and promotions to seek new customers and also gave opportunities for current customers to come back
- Built close relationships with wholesalers; in which helped me to reach weekly sale goals.
Professional Bank Teller
JP Morgan Chase
01.2012 - 01.2014
- Worked closely with Leadership team to improve centers performance, such as teller process on referrals
- Conducted Financial Center operations which include review of teller services and cash handling
- Consistent nationwide recognition for being the in the top 5% in the District
- Championed efforts to grow the book of business by 20% annually.
Galleria J. Antonio Senior Sales Associate
New York, NY
01.2011 - 07.2012
- In charged of visuals, putting merchandizes back on the floor, making sure every item was back on stock; keeping the floor impeccable and well organized
- Maintained a healthy relationship with the customers; making sure they were being provided with an outstanding customer service
- Also handled the register and followed up with clients over the phone or even face to face.
Education
Associate in Science -
CUNY- HOSTOS COMMUNITY COLLEGE
New York, NY 01.2013 - 06.2013
Skills
Proficiency in managing and optimizing ecommerce platforms
Excellent Spanish verbal and written communication skills; great computation skillsProficient in Microsoft Office packagesKnowledge of digital marketing strategies including SEO, SEM, email marketing, social media advertising, and content marketing
Experience with CRM systems to manage customer interactions, track sales, and analyze customer behavior
Customer Retention
Revenue Growth
Budget Administration
Growth Strategies
Customer Account Management
Volunteer Experience
Stuart Weitzman Retail Stock Associate/Showroom, New York, NY, Assist associates and customers to locate packages, Package all items according to company standards, Communicate with UPS regarding claims, tracking, delivery, etc.
Timeline
Client Success Manager
Windsor Global Product
01.2019 - 04.2020
Account Manager
Digitech Source Corp.
02.2014 - 12.2018
Associate in Science -
CUNY- HOSTOS COMMUNITY COLLEGE
01.2013 - 06.2013
Professional Bank Teller
JP Morgan Chase
01.2012 - 01.2014
Galleria J. Antonio Senior Sales Associate
New York, NY
01.2011 - 07.2012
E-commerce Specialist
Avanti Conglomerate
1 2020 - Current