ELOY GARCIA
Katy,Texas
Summary
Banking leader with experience in sales, branch operations and client service. Trained new employees, coordinated coverage, and supported team performance through daily operational routines. Resolved escalated issues and enabled sales conversations to improve customer relationships and branch outcomes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Branch Manager
Regions Bank
Rosenberg, TX
06.2025 - Current
- Consistently achieved sales objectives for checking accounts, savings accounts, HELOC, merchant services, treasury management and investments
- Managed top-priority personal and business clients while delivering responsive assistance.
- Supervised branch operations and supported daily service standards at Regions Bank
- Resolved customer issues and escalated complex concerns to branch leadership, enhancing customer satisfaction and service quality.
- Scheduled staff coverage and coordinated workflow across branch activities
- Supported sales conversations for checking, savings, loans, and digital banking
- Monitored daily operations and supported the Branch Manager in necessary duties.
- Oversaw daily branch team activities, ensuring smooth operations and offering management performance assessment suggestions.
- Trained new employees on company policies and procedures, facilitating quicker integration into branch operations.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Provided bank leadership in the absence of branch manager.
Relationship Banker II
Regions Bank
Rosenberg, TX
12.2022 - 06.2025
- Provided tailored financial guidance aligned with client needs and goals.
- Explained banking products to help clients make informed decisions.
- Facilitated account openings, loan processing, and investment transactions to enhance customer experience.
- Built strong client relationships to support loyalty and service quality.
- Conducted financial literacy seminars at Women's Fort Bend Shelter to empower clients with essential money management skills.
- Coordinated community events to boost brand visibility and foster client engagement.
- Handled managerial duties during the branch manager's absence to keep operations running smoothly.
Document Specialist
Vroom
Houston, TX
07.2020 - 12.2022
- Established project-specific documents based on detailed specifications, facilitating accurate execution.
- Evaluated documentation and reports for accuracy, identifying deficiencies and recommending corrective measures.
- Detected errors in documentation and recommended specific edits, enhancing overall quality.
- Completed documents and work requests, ensuring compliance with company standards.
Personal Banker
JPMorgan Chase
Katy, TX
01.2018 - 05.2020
- Advised clients on financial services, resolving issues to enhance satisfaction.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Assisted customers with account management, loan applications, and financial decision-making.
Teller
JPMorgan Chase
Katy, TX
01.2016 - 01.2018
- Handled cash transactions, balanced cash drawers, processed loan payments, and issued cashier's checks to ensure accurate financial operations.
- Cashed customer checks, verified identification, and confirmed account balances in compliance with bank policy to enhance customer service.
- Managed administrative tasks related to banking products by addressing phone calls, inquiries, and emails to facilitate customer support.
Sales Expert
Wireless Advocates
Katy, TX
07.2014 - 03.2015
- Interacted with customers to identify needs and recommend products and services aligned with their goals.
- Resolved customer complaints by providing clear answers and detailed instructions on products and services.
- Assisted customers in establishing budgets for products and services, emphasizing product utility and cost-effectiveness.
Education
High School Diploma -
R. Rex Parris High School
CaliforniaSkills
- Team leadership
- Operational compliance
- Client training
- Sales techniques
- Relationship building
- Employee engagement
- Community outreach
- Multitasking under pressure
- Strong verbal communication
LANGUAGES
Spanish, Fluent
Accomplishments
Consistently Ranked Top 10 Banker in West Houston
Certification
- Group 1
- Texas Notary
Timeline
Assistant Branch Manager
Regions Bank
06.2025 - Current
Relationship Banker II
Regions Bank
12.2022 - 06.2025
Document Specialist
Vroom
07.2020 - 12.2022
Personal Banker
JPMorgan Chase
01.2018 - 05.2020
Teller
JPMorgan Chase
01.2016 - 01.2018
Sales Expert
Wireless Advocates
07.2014 - 03.2015
High School Diploma -
R. Rex Parris High School